Wamplers year-round family lakefront private sandy beach beautiful sunsets

This review does not accurately reflect the circumstances of this stay. From the time of booking through departure, this reservation required frequent assistance. Prior to arrival, I contacted VRBO support to help the guest complete the booking process after payment and reservation issues arose. I also accommodated an earlier arrival time that was communicated as an expectation rather than requested. Upon arrival, additional assistance was required with accessing the lockbox due to the guests' issues on how to open it properly. During the stay, concerns were raised regarding the televisions. However, our listing clearly states that the home is equipped with smart TVs and Fire TV streaming devices. The televisions were functioning properly. The guest also referenced weather conditions during their stay. As the weather is outside of anyone’s control, it was even referenced to me again regarding departure. In fact, the guest directly told me that it was very peaceful to be in our home by the water and our grill was the best she had used, ever. At every stage of the reservation, questions and issues were addressed promptly and thoroughly, though many stated issues were never expressed to me prior to departure. Important: Future guests should be aware that the concerns referenced in this review were NOT the result of missing amenities or malfunctioning equipment, but rather a need for additional guidance and assistance in using the home's existing features. Although my cancellation policy did not require a refund, I offered a reasonable accommodation. I explained that if the reservation were canceled, I would immediately reopen the dates, working diligently to rebook them, and I would refund any nights that were successfully rebooked. The guest declined that option by not taking action. This accommodation was provided solely as a goodwill gesture and was not required under the reservation terms. Additionally, when the guest elected to depart early during a holiday weekend, in order to make those dates available, I incurred significant additional expense for an emergency holiday-weekend cleaning service on extremely short notice. The guest had the opportunity to continue using the property with the nearby family during the stay, but instead chose to leave without prior notice or communication regarding any dissatisfaction. Based on the extensive assistance provided before and during the stay, the accommodations made on the guest's behalf, and the fact that the issues described were never reported while they were present, I do not believe this review fairly or accurately reflects the circumstances of this reservation. In fact, the guest threatened a bad review if she wasnt given a refund. Unfortunately, I would absolutely not host this guest again in our family lake house!

Thank you for your stay and for taking the time to leave a review. I’m glad to hear you found the home very clean & spacious, and that your family enjoyed the lake time in our family home with a private beach and water toys! I do want to clarify a few points for future guests. The Wi-Fi information was provided directly in your check-in messages as well as in the arrival instructions, and I’m always happy to assist during a stay if anything is unclear. During this stay, nothing was ever communicated to me about the need. There is no electric vehicle charging or on-site gym listed in the amenities, so I’m sorry for the misunderstanding there. We also made accommodations for your stay, including an early check-in and approval for a pet, as we are typically a no-pet property and early check-in is not always available. We try to be flexible whenever possible to support a positive guest experience! Regarding the upstairs bedroom, it is accurately represented in the listing photos and description as having an open doorway rather than a traditional door. We aim to provide clear expectations so guests can choose what best fits their needs. We take pride in offering a clean & comfortable place for families to enjoy building memories at the lake with the large sandy private beach, extensive water toys, and lake access with boats, which are among the features guests most enjoy. We appreciate your stay in our family lake home and wish you all the best in your future travels.