Luksus-lejlighed-stil-lejlighed - Palm Beach Gardens, FL

Thank you for your feedback. We will address the review comments below: 1. The entry code was in fact correct, and was not being entered correctly - unfortunately, we can control human error. The guest was provided support immediately and gained access within minutes. 2. This is our vacation home and therefore we have all mail re-routed to our permanent address - use of the mail box is therefore a challenge. This would be the case in most Vacation Rentals. The post office is a 5 min drive from the condo and we cannot control line-ups at the post office. Most renters make their own arrangements regarding mail. 3. We have a standard lease agreement that we use and send via email so that both parties can sign. When the guest shared a concern about the lease agreement, we reassured him that he was not obligated to proceed with the rental if he did not feel comfortable. He signed it immediately and proceeded with the booking anyway. We have never had any concerns raised about this in the past. In terms of payment - this guest paid through the VRBO website and all issues with fees or reimbursement has nothing to do with us. He states that the property was as advertised in the photos, but unfortunately, doesn't elaborate about the actual accommodations, amenities, and proximity to great local cuisine and activities which is what most potential renters are looking to read about. We would happy to answer any questions in reference to this review.

We made our home available for guests who were displaced due to hurricane Ian and its unfortunate that they took advantage of our kindness. I believe their claims demonstrate that they are unreasonable and irrational. Please note they did not send one picture to us backing up any of their claims and we were not able to confirm the validity of them. They demanded money back but still chose to stay the entire time. As always we respond and take action immediately to address our guests concerns/questions. Its a fairly new building and the stairs meet the Florida building code. Google maps states that there are 2 beaches nearby, one 11 min away and the other is 17min away. Also, our complex is known for having one of the best pools in the neighborhood (gated for privacy and security of guests). Amazon delivered an amazon firestick within 24hours of requesting it (for the spare tv in guest bedroom). Amazon sent us a picture indicating it was delivered. The guests denied receiving it. These guests did not take care of our home and left windows open all day during pouring rain and our new drapes were stained as a result. We take great pride in our home and renovated it last Christmas (new paint, updated bathrooms, new pottery barn carpets and linen drapes). Our pictures truly reflect the care we take in creating a clean and tranquil environment.