Katy was very responsive before & during our stay, which was great. Duck is a really cute area to visit! Overall, the house met our needs. The location was convenient and an easy walk to beach or town. It has a view of the water (1 block down) from the top deck. The kitchen is nicely stocked, has a bunch of spices, coffee pods, and welcome basket with snacks. There was dish soap/pods/trash bags (but a cleaner for countertops would have been helpful). There were nice, unexpected perks like games/books, cotton balls/Qtips, TP, baby gate, air fresheners, shampoo/conditioner/body wash. The beds were comfortable along with the LR furniture. Extra towels would make for a better guest experience. The high humidity/beach/pool meant more than 1 shower per day and a damp towel the second time around.There were lots of beach chairs, boogie boards, wagon, etc. However, the storage closet was a jumbled mess. Hooks or other simple organization would make it much easier to pull things out. The pool’s deck box also had a variety of floats, but it needs cleaned out and a small pump would be helpful. Sadly and obviously, no attention has been given to the outside in quite some time. The grill needs cleaned (the food buildup was nasty). Dead leaves piled inside the pool area, overgrown landscaping, dead tree branches, chest-high weeds, lots of sand and debris in the carport area (so easy to track in the house). An hour of TLC with a weed-eater and blower would do WONDERS!