EV Charger Ready Townson Town Center Gem 3B2.5B

Thank you so much for the amazing review, Jeremy! It truly makes us so happy to hear you had an excellent experience. Knowing you’d 10/10 stay again really means a lot to us. That’s exactly the kind of experience we hope every guest has. You were a wonderful guest and we would absolutely love to host you again anytime the home is available.

Thank you so much for your kind review! We’re glad you enjoyed the home and loved the location. We’d be happy to host you again anytime!

Guest left stained towels after check-out, which had to be replaced. Otherwise, communication was good and house rules were followed. The guest also shared personal opinions about the upstairs being warm, the bedding quality, and the décor. While these are subjective preferences, we understand comfort is important and will take the feedback into account as we continue improving the property. They also noted that the home was clean, safe, well-located, and a good value overall.

Unfortunately, our experience hosting this guest was disappointing. When the guest first reported a chirping smoke detector, we responded promptly. She mentioned her friend couldn't reach it and that she would try herself upon arrival. I asked her to keep us updated, but we didn’t hear back until the following day. On Friday, she confirmed they had resolved the issue themselves, so we did not send a team member. When the issue returned on Saturday, we again responded as soon as we could, though the time window we had available didn’t work for her schedule. Despite our efforts to communicate and assist, the guest later claimed we made no attempt to resolve the issue, which is inaccurate. She then demanded a full refund and, after we declined (as the issue was intermittent and not the sole factor affecting her stay), she began making threats to leave a negative review. This behavior made it difficult to work toward a fair resolution. I would not recommend hosting this guest.