Waterfront Pool Retreat Near Niagara Falls & Buffalo Bills

Kaylee booked for 2 adults and 4 children. However, she showed with many 19 year olds and turned her booking into a party environment. We were really disappointed with this experience and as a result will have to enhance our screening procedure.

Dear Guest, We're sorry to hear that you were disappointed with your stay. We take guest feedback seriously and strive to ensure all our guests have a comfortable experience. We strongly believe our listing accurately represents the property, and we regularly update our photos to reflect any changes. We regret that your expectations were not met on this occasion. However, we are surprised by your review. If the conditions were as unsatisfactory as described, we would have expected immediate communication from you, potentially leading to an early check-out. Additionally, we were not informed of any issues during your 3-day stay, which further raises concerns about the accuracy of your feedback. We typically check in with our guests upon arrival and throughout their stay, and we hadn’t received any complaints from you. Our cleaning team reported that the property was in excellent condition after your departure, which contradicts your claims of cleanliness issues. While our property is new to this platform, we have received consistently positive feedback from guests on other platforms, often earning 5-star ratings. We appreciate your feedback and will use it constructively to enhance the experience for our future guests. Best regards, Danish & Anna