Pool heater was not working; took 4 days to get fixed and couldnt use it until it warmed up..half of the vacation! They made sure we paid $60/day to pay for a heated pool but not that it actually worked. They sent the housekeeper to fix it the first time, and she couldnt speak English, so all she did was say "sorry" and left. We looked up old reviews, and the pool heater has been an outstanding issue in many of them. The dishes, cutlery, pots/pans were extremely sparse and very old. I had to clean rust and gunk off the pans before i could use them, and buy a knife sharpener. No extra blankets, furniture not comfortable, no stools for the breakfast bar, tv remotes are a nightnare to figure out without labeling which ones do what, floors were disgustingly filthy, no mop/broom, had iron but no ironing board, smells like sewer when irrigation goes on, bathtub jets were moldy/mildewed and black stuff shot out when turned on. Mattress was obviously very old. No recycling recepticle, they never came to clean the pool or do yard maintenance (which really was in dire need of) in 10 days.Will never go through this again! With all the money we spent on renting this house, i expected much better.