Sommer specialpriser! Luksus Home med privat pool og Hot Tub i North Beach Plantation

Thank you for your feedback. We’re glad you enjoyed the home’s great location, easy access and comfortable accommodations. The items mentioned in this review were also reported to us during the guest’s stay, and our team responded promptly each and every time he reached out. As with any frequently occupied vacation rental, particularly toward the end of a busy summer season, minor maintenance and cosmetic wear can arise. Items that can be addressed during a guest’s stay are handled as quickly as possible, while larger cosmetic projects, such as carpet stretching and deep cleaning, are scheduled when the home is not continuously occupied. We appreciate that this guest communicated his concerns to us during his stay, as that gave our team the opportunity to respond to them at the time.

We’re surprised by this review, as our records show only one maintenance concern was reported during the stay (an ice maker), and our team responded promptly with an offer to address it. No other issues regarding amenities, accommodations, or the overall experience were communicated while the guest was onsite. The only additional communication occurred on the morning of departure and related to travel concerns due to weather. While we always aim to be helpful, weather and travel decisions are beyond our control. We offered flexibility where possible, including adjusted checkout timing, though no request was made. We stand behind both this property and our customer service. We encourage guests to notify us of concerns during their stay so we can assist in the moment.