Recreational Retreat in Trapper Creek, AK

We’re sorry to hear that Anita experienced these issues during her stay. When she let us know that the TV was not working, we offered to come over immediately to fix it, but we did not hear back until the following day, when she said she would try replacing the batteries. We never received any further communication about the TV, so we believed the issue had been resolved. Had she let us know it was still not working, we would have been happy to come over and assist. These issues could have been resolved easily if she had communicated better during her stay. We also did not receive any communication during the stay about a fuel smell or heating concerns. The heater had recently been serviced and was being used for the first time since being serviced. A back heater is always left on its lowest setting. The home has two Toyo stoves that heat the space quickly, along with electric heaters available throughout the house. Anita left a note after checkout mentioning these concerns, but we would have appreciated the opportunity to address them during the stay.These concerns could also have been resolved easily if she had communicated them to us promptly. Additionally, some towels were stained after being washed with another item, which Anita also mentioned in the note she left. We always encourage guests to contact us promptly so we can resolve any issues and help ensure a comfortable stay.