The house has several dents, dings, stains, carpet damage, and was just dirty. Beyond these cosmetic issues, there were numerous functional issues as well, including loose trash inside the outdoor trash bin, a meat-rotting smell coming from the kitchen sink, ants in a bathroom, multiple sinks and showers not fully draining, a non-functioning vacuum cleaner, a broom full of dust and debris, a non functioning outdoor fan, a broken outdoor screen door, dishwasher not cleaning the dishes fully, the refrigerators not cooling sufficiently, and TVs in the game room not being able to connect to the games. We immediately notified the property host by messaging on the app on many of these issues, but never received a response. After twenty-four hours of no response, we contacted vrbo customer service who reached the host. All we asked was for notice before someone came to make the necessary repairs. Unfortunately, the host sent a repairman without notification and the person came to the house when I was not present. When some members of our family answered the door, he did not speak English or Spanish, therefore, we were completely unable to communicate with him regarding the issues we had with the house. This is certainly not the condition that was advertised nor was it the customer service experience we expected. We spent significant energy attempting to make the house habitable for all guests and unfortunately, this took away from what was supposed to be a stress-free experience.