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Thank you for your 5-star review! We’re glad we were able to promptly resolve the issue during your stay. Regarding the dock, as noted in our listing, docks on Sebec Lake are removed in late fall due to seasonal water level reductions in preparation for winter. Unfortunately, the timing of the water level changes and dock removal is outside of our control. We appreciate your understanding and hope to welcome you back in the future! Thank you, Raf - PineTreeStays

Thank you so much for the kind words! We’re really glad you had a great weekend on Sebec Lake and that everything worked well for your stay. Winter up there can be pretty special. We’d love to host you again anytime — you’re always welcome back! Raf & Jenn - PineTreeStays

Thank you for your review. We are glad to hear that you have enjoyed your stay. Hope to see you back in the future. Thank you for staying at the Sebec Lake House!

Thank you for your review. Glad to hear that you enjoyed your stay. Thank you, Raf and Jenn

Thank you for your review. We are happy to hear that you had a great time. Hope to see you back in the future. Thank you, Raf and Jenn

We are happy to hear that you have enjoyed your stay! We hope to see you back in the near future. Thank you for staying at the Sebec Lake House!

Thank you so much for the kind words! I’m so glad to hear you had a fun and relaxing week—there’s nothing quite like coffee and a good book on the deck, and the lake sounds like it delivered on all fronts! I’m happy I could help when needed and would love to welcome you back anytime. Thank you, Raf and Jenn - PineTreeStays.com

Thank you for your review. We are happy to hear that you have enjoyed your stay. Thank you for staying at the Sebec Lake House!

Thank you for your review. We are happy to hear that you have enjoyed your stay. Thank you for staying at the Sebec Lake House!

Thank you for your review. We are glad to hear that you had a great time! Hope to see you back in the future! Thank you, Raf and Jenn

Thank you for your review. We are glad to hear that you have enjoyed your stay. Thank you, Raf and Jenn

Thank you so much for your kind words and thoughtful review! We’re so glad the home gave you that lived-in, cozy feeling—it truly means a lot to us. Stormy nights on the lake can definitely add to the charm, and we’re happy it contributed to your experience in a positive way. It was a pleasure speaking with you, and I’m glad we were able to resolve things smoothly. We’d love to welcome you back anytime for another peaceful getaway! Raf and Jenn - PineTreeStays

Thank you for your review. We are happy to hear that you had a great stay! Thank you for staying at the Sebec Lake House!

Thank you for your review. We are glad that you have enjoyed your stay. We mow the lawn regularly, but it grows very fast now with the nice weather we have had. Ticks are unfortunately all over Maine, especially in the woods so that's not something we can control easily. Thank you for staying at the Sebec Lake House!

Thank you for your review! We are happy to hear that you enjoyed all of the space with all the clean and comfortable spaces. Enjoying the dock and listening to peepers in the evening is definitely a relaxing experience! Thank you for staying with us! Raf and Jenn

Thank you for your review. We are happy to hear that you enjoyed your stay and loved the house. We hope to see you back in the future. Thank you, Raf and Jenn

Thank you for your review. We are happy to hear that you have enjoyed your stay and all of the surroundings. We hope to see you back in the future. Raf and Jenn

We are happy to hear that you had such a wonderful stay and hope to see you next year! Thank you, Raf and Jenn

Thank you for your review! We are happy to hear that you had another great stay. Hope to see you back in the future, you’re welcome anytime Gino and Sandra! Thank you, Raf and Jenn

Thank you so much for your thoughtful and beautifully written review! We’re thrilled to hear that you enjoyed the serene beauty and peaceful atmosphere of our property, as well as the details we put into making the space feel special. Your description of the wildlife and nature is so vivid—it’s wonderful to know that the setting resonated with you in such a meaningful way. We appreciate the feedback on the kayaks and paddleboards, and you’re right—the low water level can sometimes add a bit of a challenge, but we’ll look into ways to make access even easier. Thank you for choosing our place for your escape, and we would absolutely love to welcome you back anytime. Thank you, Raf and Jenn

Thank you for your review. We are happy to hear that you have enjoyed your stay and hope to see you back in the future!

Good communication, however, the guest was not going to be happy no matter what we helped with. We let the guest check in early, then received a message at midnight that the pull out couch had sheets missing and there were only 8 washcloths. We replied in 6 minutes, apologized and continued to reply after midnight that we will send cleaning company in the morning to bring the missing items. We provided the code to storage closet with extra items 7 minutes after midnight, not in the morning as guest claims. She stated WI-FI was not working, however, she wasn’t using the correct username and password which we sent to her before check-in. Then, guest complained that one ceiling fan doesn’t work, but she did not turn on the separate switch for it on the wall. Then, guest complained that one window blind has no strings to which we explained that it is a stringless blind. In the morning, guest said she didn’t have laundry detergent tabs since she must have wanted to do laundry 12 hours after check in so the cleaning company owner delivered the items herself that morning with some sweet treats as well. Even though there was no excuse why the items were missed, we got all of it for the guest in the morning. We refunded the guest the cleaning fee even though there were no issues with cleanliness of the place. We also got the dock installed earlier than usual so guests could use it. After check out, guest said more items were missing like colander, iron, extra blankets, and magazines. Our cleaning company checked and all items were in place so we sent pictures showing all of the items that the guest missed (extra comforter instead of blanket), but did not hear back. We don’t provide magazines either and it’s not mentioned on our listing. Cleaning company spend extra hours cleaning the house after check out as there were lots of kids who brought dirt and dry mud into the house, but we did not charge the guest any extra cleaning fees at all. The listing clearly states 4 queen beds, sleeper sofa, and twin+trundle. Kids love our place as seen in 100 reviews! We apologized for items missed, delivered them and refunded the fee, but the guest continued to look for anything she could find wrong which is unfortunate as enjoying the lake house would have probably been better use of the guest’s time. We pride ourselves on always responding promptly and immediately take care of unforeseen issues as shown in 100 of our reviews. Wish her better luck with other places.