Caribe Resort C1108 | Lazy River, Pools, Hot Tubs, Gym, Tennis | Waterfront Condo | Beach Getaways

Thank you for sharing your feedback and for choosing to book with Beach Getaways. We’re truly sorry to hear that your stay did not feel as restful or enjoyable as it should have, especially while traveling with your children. We do want to clarify that our team was in communication with you prior to, during, and following your stay, including regarding the oven concern. We understand that communication can sometimes feel like either too much or not enough depending on the situation, but we are sorry if you felt unsupported at any point. Maintenance was notified and did come out to address the oven, though we understand the timing and repeat issue created frustration and disrupted the meals you had planned. We’re also sorry to hear the primary bedroom was uncomfortable for sleeping. Guest comfort matters to us, and we will review your comments regarding the room temperature and window coverings with the appropriate team. Regarding the pool noise, we’re sorry resort security did not better enforce the posted pool hours. It sounds like many guests were enjoying their vacation, but we understand how frustrating that can be when you’re trying to rest, especially late in the evening. We appreciate you bringing these concerns to our attention and will use your feedback to continue improving the guest experience. We would be grateful for the opportunity to welcome you back for a more restful and enjoyable stay in the future.