Rustic Log Cabin Retreat

This experience has been unfortunate for both parties. I know we have learned some lessons, and I hope Zach has as well. The ping pong table was brand new in May. Our housekeeper is HIGHLY observant to a compulsive level and notes every change in the condition of the home. We have experienced minor "wear and tear" damage before and we consider that part of doing business. The damage to the ping pong table was beyond this level and occurred during Zach's stay. Initially we only inquired about the damage, and had Zach reacted with ANY sense of accountability or sympathy we would have likely written it off as an unfortunate accident. Instead Zach denied responsibility, became offended, demanded proof, and immediately pointed out we had no leverage in the situation. We wish Zach and his family well in their future. It is regrettable that our mutual experience was so negative. It is the first negative experience we've had with a guest.