Midtown Comfort in the Heart of Gator Nation

Unfortunately, the check-in and check-out instructions are important to read so you understand what's required prior to arriving at the property. You're the only guest to mention they were cumbersome. It's also helpful for the host to know if you'll be arriving late, as this is a gated garage with key access. We weren’t aware of your after-11 pm arrival, but I still took your call at 11:45 pm. Our instructions are straightforward, but it's essential to review them before you arrive.

"Thank you for your feedback, Henry. While we appreciate reviews, it’s important to clarify some details. Our property is listed on another platform for three years with a consistent rating of 4.9 out of 5 stars. This reflects our commitment to maintaining a high standards for cleanliness. No issues were mentioned until you received an invoice for violation of our house rules. Regarding your early arrival, you did not simply come by to use the bathroom; you checked in three hours early without prior permission, and brought your belongings into the unit. The property is located in Midtown, with many restrooms for convenience. The ring camera is placed at the front door for security purposes, a practice that is common and permissible since it does not record the interior. The camera captured you sneaking in an unauthorized pet, despite multiple prior reminders that our property does not allow pets. The footage showed attempts to conceal the pet, which suggests a deliberate violation of our house rules. Our check out requests are standard practices in short-term rentals, especially since the onset of the COVID-19 pandemic. We charged $30 for the early check-in (equivalent to $10 per hour), and a $250 fine for the unauthorized pet, both of which remain unpaid. It appears that your review may be an attempt to retaliate for these charges. We value honest feedback, but we also want other hosts to be aware of guests who do not adhere to established house rules."