Waterfront Hawaiian oasis

Title: Highly Discouraging Experience - Extortion Attempt and False Accusations Review: I regret to share our deeply unfortunate experience with Joshua during his recent stay at our property. While we take great pride in providing exceptional service and maintaining the highest standards of integrity, Joshua's conduct was unacceptable and left us with no choice but to warn fellow hosts about his behavior. Upon discovering that our property did not fully meet his expectations, Joshua attempted to extort $1000 from us by threatening to leave a negative review if we did not comply. We declined to engage in such unethical behavior, and, as a result, he carried out his threat with a defamatory review filled with false accusations. Our property listing clearly stated that it has 5 beds in 4 rooms, with one large bedroom combining 2 rooms and featuring 2 queen-sized beds. However, Joshua falsely claimed that we lied about the number of bedrooms and beds in our listing. Moreover, he inaccurately alleged that our property lacked hot water, despite his team eventually confirming that it was available after letting it run for a short time. Joshua's attempt at extortion, along with his false and misleading review, has led us to strongly advise other hosts against renting their properties to him. We hope our experience serves as a cautionary tale for hosts seeking to maintain an honest and trustworthy hosting community. we implore fellow hosts to be wary of Joshua unethical tactics

Dear Guest Thank you for choosing our Waterfront Hawaiian Oasis for your stay and sharing your experience with us. We're thrilled to hear that you enjoyed the beautiful water view and found the property perfect for your group. Our home's unique charm truly adds to its character, and we're glad that resonated with you. It's great to know that you appreciated the outdoor seating area, where you could relish appetizers and even try your hand at fishing off the dock. We're also glad you found the neighborhood's vibrant atmosphere and nearby street vendors an exciting bonus, adding an authentic local experience to your visit. We take pride in providing a comfortable space for our guests, and it's wonderful to know that you found the beds cozy and the bedding exceptionally clean. Our host strives to be responsive and attentive to our guests' needs, ensuring a smooth and enjoyable stay. Your feedback is essential to us, as we continue to improve and make enhancements for future guests. We're committed to providing an exceptional experience and look forward to welcoming you back in the future. Warm regards, Kenneth

Subject: Response to Misleading Review and Unfounded Complaints Dear Potential Guests, We are compelled to respond to Mr. Ryan's review, as it contains multiple inaccuracies and misrepresents our property. It is disappointing when a guest, such as Mr. Ryan, chooses to be dishonest and distort their experience in this manner. Allow us to clarify the points raised: 1. The listing is accurately described as a five-bedroom house, according to the official plans submitted to the city. We opted to combine two bedrooms into one large room to offer a more expansive view of the water, as requested by many of our previous guests. This detail is clearly highlighted in our listing, but Mr. Ryan overlooked it and misrepresented this fact in his review. 2. We have never advertised our property as having air conditioning, as the majority of homes in the area, including ours, do not require it due to the cool climate. Despite this, Mr. Ryan complained about the lack of air conditioning, which is not a feature we have ever claimed to offer. 3. Our standard checkout time is 10 AM, as stated in our communications. Due to an error on our site that indicated an 11 AM checkout, we allowed Mr. Ryan to stay longer as a courtesy. We were surprised to see him misrepresent this accommodation as an inconvenience. In conclusion, we strongly refute the claims made by Mr. Ryan in his review. It is regrettable when guests choose to misrepresent their experience and ignore important details provided.