Grand Lodge Along Best Elk Viewing Road

There is a lot I could write about concerning this guest, but mainly I am just going to address the things he/she wrote about. We had a horrible fire next door that took our neighbors life and flames shooting probably around 50ft in the air a couple of days before this guest arrived which apparently knocked out one of our thermostats. As with most things we tend to have backups. In this case the gas furnace wasnt working because of thermostat but we had an electric fireplace that was on and a Dr Heater ifrared portable electric heater which were both set at 68 degrees at time of arrival. I logged in remotely to my one working thermostat a half hour after walking them through adjusting temperatures on the electric fireplaces and i have a time stamped screenshot showing that thermostat reading 75 degrees and it being 38 degrees outside. I really don‘t understand how that is cold. As far as water is concerned we have it written as note 37 in house rules that we recommend you bring your own drinking water because Benezette has a lot of iron (house rules, directions, wifi password, entrance instructions, etc were not read by this guest even though we have all of the essentials clearly written up). As far as cameras go, yes we have cameras to protect us, our guests, and our property. This particular guest assumed we were “spying“ on her because we allowed her to bring her dogs and other guests next door saw that the dogs weren’t being picked up after and I reminded this guest of our rules once again. As far as TVs are concerned, we literally have two 55” tvs with Directv, smart apps, and one with a firestick as well. This guest had to unplug power to Directv receiver to get it to work probably because of the fire and causing it to need reset. As far as garbage bags are concerned we have one 13 gallon bag in trash can ready to be used and another one in bottom of trash can incase you need an extra. We also have a 4 gallon trash bag in bathroom. I honestly dont know how two people could accumulate 30 gallons of trash in a few days but maybe we need to consider storing more somewhere for guests. The owners watching us comment is 100% percent an assumption. We dont live local and as someone who actually installs camera systems for a living I understand their value and I am sure most of our guests do too.

Hello! First of all I want to state thank you for staying with us. I was in the hospital from July to October waiting for a heart transplant and have been recovering from that every since, and for some reason I am just now seeing this review. Our master bed has a very expensive mattress in it and also $45 pillows. I am sorry they weren't to your liking. We often have guests contacting us about where they can get the same kind of pillows for their homes. The loft mattresses were not replaced at the time of your stay but were in storage waiting for someone to place in the loft. Since then, those mattresses have been swapped with expensive memory foam mattresses as well. The same $45 pillows should have been there during your stay though. As far as water is concerned, Benezette water has a lot of iron in it. We have thousands of dollars invested in to the water treatment in our properties and we have a water softener in place as well as replace the filters more often than required. Some people drink the water in the area but we usually always recommend bringing drinking water as stated in our house rules. Our prices are very competitive based on where we are located. I know you stated that it is a great location and I totally agree. We receive that compliment very often so thank you for being in agreement to that. I am also glad you enjoyed the TV service. We have the highest package that Directv has to offer; including all of the premium movie channels and sports packages.