Enhed 1 Syd - Stor ende Byhus på Ocean Block

Thank you for taking the time to provide feedback. Your review took several weeks after your check out date to post, so we were not able to read your review until several renters have checked in after you. We would have been happy to help with any issue you had with the blinds, but there isn't much we can do about street noise on Coastal Highway. The unit was deep cleaned a few days ago including the fans and vents. There are only a few hours between renters from memorial weekend-labor day, so there will be more wear and tear towards the end of the season.

We're glad to hear you enjoyed your stay. Paper towels, toilet paper and trash bags are provided. We weren't notified of you needing more or not having these during your stay and would have been happy to have some dropped off to you.

Thank you for your feedback, but the only correspondence received from you was regarding check in information which you did receive or you would not been able to unlock the door to enter the property. I am happy to send screenshots of my call/text logs during your stay and your booking feed to show we didn't receive any notifications about issues during your stay. My direct cell is available to all guests as well as the app, and many others have mentioned my prompt response to their concerns. I would have been happy to assist if I had been made aware of these issues when you arrived. Vrbo also has a customer service line if you have an issue and are unable to get a hold of the host. They were not notified during your stay either.

Thank you for your feedback. Reviews can take up to a month to post at times, and we were not able read your review until several weeks after your stay. You certainly were not a bother to us, and we apologize if you felt that way. We don't recall the specifics with your wifi issue to comment since your check in was weeks ago. We have 5 accessible networks, so we can get you connected to another network fairly easily even if there is any issue with connecting to yours. Renters typically have decent signal with 2 or 3 networks due to the height of the building and placement of routers.

Guests are required to acknowledge they agree with the house rules, one being that we do not provide Linens (sheets and towels) and also acknowledge the agreement conditions which go into detail about what is provided/not provided prior to completing the booking for the property. We also include it in a third place in the listing description, so we can't be much more transparent than that. The majority of properties with Coastal Highway addresses do have street noise and the listing does show the location of the property in relation to Coastal Highway. If a chair was not to your liking, we would have been happy to have another one brought to you, but this wasn't mentioned or any other issue besides not having linens. Since we do not provide linens, we assisted in giving you locations of places that you could rent or buy linens in OC. A large portion of properties in OC do not provide linens, so we also explained how to filter searches in the future to only be shown properties that do.