Unfortunately, this was one of the most disappointing vacation rental experiences we’ve had.We booked this property on July 5, paid in full, and arrived to find the home was not cleaned and not ready for check-in. The cleaners didn’t finish until almost 10:00PM, forcing us to book a hotel after traveling from CA with our exhausted 9-year-old son.The host was unreachable for hours. After nearly an hour on the phone with VRBO, we finally received check-in information more than two hours after the scheduled 4:00 PM check-in. The host later said she was out of the country and our reservation wasn’t on her calendar, despite us booking weeks in advance.When we returned the next day, the property still didn’t feel clean. We found bugs and cockroaches inside, and the home clearly needs a deep cleaning, pest treatment, and updates. The listing photos also do not accurately reflect the property’s current condition, which is much more worn and dated than advertised.This was our first family vacation since my husbands return home from deployment overseas, making the experience even more disappointing.The only compensation offered was a refund of the cleaning fee. The host also referenced a late checkout, but that had already been promised when we made the reservation and was not additional compensation for the issues we experienced. Overall, the delayed check-in, poor communication, cleanliness concerns, misleading listing, and inadequate resolution left us highly disappointed.