Rosemary: Private Pool, Lagoon + Beaches

Thank you so much for sharing your thoughtful feedback. We’re delighted to hear that your family enjoyed the home overall and that it was spacious and comfortable for such a large group. It makes us happy to know that the house was a good fit for everyone’s needs. That said, I sincerely apologize for the frustrations you experienced at the beginning of your stay. I completely understand how disappointing it must have been to not be able to check in early despite your advance request. While our cleaning team often needs the full turnover time to ensure everything is properly prepared, I realize that the timing and communication around this could have been handled with more clarity. I’m also very sorry for the inconvenience with the pool and the blender. It’s never our intention to cause delays in your enjoyment of the amenities. I truly appreciate your patience as we worked to get the pool back in service, though I regret that the children missed out in the meantime. I’ll also be following up with our team to ensure kitchen appliances are checked more thoroughly so replacements can be provided quickly when needed. Your feedback is incredibly valuable, and we’ll be using it to improve both communication and responsiveness moving forward. Thank you again for taking the time to share your experience—we’re glad you enjoyed your stay overall and hope we’ll have the chance to welcome you back for an even smoother visit in the future.