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Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Thank you so much for the feedback about incomplete repairs in the unit. We are aware of the situation. Mammoth Lakes is a very small town, population 7000, in a remote, 9000 mountain locale; approximately 150 miles from the nearest city (Carson City, NV). When we have to contract repair work out to local vendors, the delays in their schedule or in receiving parts can be quite lengthy. Window glass and screens, appliances, furniture repairs, etc. can all take weeks here, as opposed to the days they may take in a city. Mammoth Five Star Lodging employs our own team of maintenance technicians (maintaining the highest staff to unit ratio of any manager in Mammoth) so that we can effect most repairs ourselves, in a timely fashion. Occasionally we encounter a problem that is beyond our scope, and we are forced to deal with vendor schedules (who are not in the hospitality business). Please know that we work hard to minimize these delays so that we can present products to you in the best possible condition for your stay. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so glad you enjoyed your stay and we hope to have you as our guest again soon!

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. While many complexes in Mammoth such as The Village, Juniper Springs Lodge, and The Westin resemble hotels, they are in fact condo complexes in which every home is individually and privately owned. There are more than a dozen property managers operating the thousands of condos in these three complexes alone. Though there may be a front desk, that is just one of the reservations managers you might book your stay through. Each property owner is free to contract whichever manager they feel best suit their needs. The individual homes are furnished by their owners and refreshed as desired by their owners. This condo is priced appropriately in our market for its size, features and condition (including the furniture). If you are looking for a high end property, we offer those as well, they are priced accordingly. If you have any questions about this, or any condo you are considering, please contact our office for assistance. We have staff available by phone or email, 7 days/week, 9am-6pm (pacific) to ensure you book exactly the property you want.

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. This condo is priced appropriately in our market for its size, features and condition (including the furniture). The bathroom and furniture are clearly displayed in photos in our ads, and the unit is exactly what it is advertised to be. If you are looking for a high end property, we offer those as well, they are priced accordingly. The cost of linens and supplies is covered in our fixed cleaning fee. This is disclosed to guests in the pre-booking guest contract that must be signed before completing booking. It is also pointed out to guests in the check-in instructions, pre-arrival and in the blue guest binder located in the unit itself. As explained throughout those various places, units are stocked with clean bed linens on the beds, and a bagged set (under side table or in closet) for the pull out sofa (if equipped). 1 bath towel per person (based on the group/party size reported). 2 hand towels, 2 washcloths, and 1 shower mat (except half baths) per bathroom. 1 travel size each of: beauty bar, shampoo, conditioner, body lotion, and body wash, & 3-4 rolls of toilet paper per bathroom. 2-3 rolls of paper towels, 1 new sponge, 10 dishwasher pods, 2 dish towels, 2 4-cup coffee packets, 2 tissue boxes. 10 laundry pods (if laundry is equipped in-unit). Fire starters, lighter and long matches (if equipped with wood burner). Additional cleaning services and supplies are available for order from our Housekeeping Department. We are an offsite manager, and delivering additional supplies comes with a cost. Our typical guest understands this and usually bring their own shampoo, etc. from home or at the local grocery. The property has a bike storage room which you are able to access. The details of this feature are thoroughly described in the check-in instructions, & our team is available 7 days per week by phone to answer those questions. We can't change the size of the bedroom, which is the same as all the others. If you have any questions about this, or any condo you are considering, please contact our office for assistance. We have staff available by phone or email, 7 days/week, 9am-6pm (pacific) to ensure you book exactly the property you want.

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. When the roads are closed and guests do not have access into Mammoth Lakes, we offer a credit voucher that can be used for a later date. However, during this guest's stay the roads were open and we had several other guests that were able to make it in to town. The entire town was functioning and accessible during this time period; there was no active "State of Emergency". Per our policy, outlined in our contract with each guest, we cannot issue refunds or vouchers without an extenuating circumstance occurring. We are extremely considerate when it comes to guest safety and accessibility. Thank you for your feedback.

Yes there is AC!!!! Each of our Village properties have PORTABLE, ROLLING AC UNITS IN THEM! (Nobody said it was central AC). Additionally we stock a dozen more of them and can bring it to you if needed. We didn’t build the complex or decide what kind of AC should be there. Our units at the village are no different than any other Village property in this respect. *Mammoth Lakes is a mountain town at 9000’ above sea level. Our hottest days in the summer are in the low 80’s. It is very breezy here year round. I am unaware of any property other than commercial spaces that are air conditioned in Mammoth (my house included). Like a beach town, you just need to open a couple windows. We do write detailed instructions for the things people commonly need instructions for (like home theater gear, lighting a fireplace, or using unusual features or amenities). We do not write instructions for turning on simple ceiling fans, bedside lamps, toasters, or other common appliances. Per the review, this person “assumed” there were no instructions because they assumed “the fan didn’t work”. Please don’t blame us for making assumptions. Our staff are available 7 days per week and we answer all calls during business hours. We continue to monitor the phones 24/7 for emergencies after hours. A ceiling fan is not an emergency (and THEY NEVER CALLED ABOUT IT). Had they called, we would have sent one employee with a ladder, a $1.50 pull chain, and some small adhesive weights. In 10 minutes we could have corrected the shaking fan for them (ceiling fans are balanced with small adhesive weights on the top of the blades. They do eventually lose balance and need to be re-balanced. It’s a small job). We could also have explained to them what to look for in an AC unit, or brought them another one. We have an obligation to present the property to you in proper condition for your arrival, and we have to charge everyone the same cleaning fee. To make that work, we need you to return the unit to us in a predictable condition on your departure. Different guests have different ideas about what is appropriate to leave for our housekeeping staff. We explain up front what we expect, and the additional costs we will charge if you don’t do certain things (the labor for those things is not built into our cleaning fee, so having to do them costs more, we pass that along to you.) Again, all up front, no surprises. If you follow our posted check out procedures, you wont have any problems.

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!