'JOJO'S HIDEAWAY' VÆRLIG STRAND BUNGALOW m / INFINITY POOL, TRIN TIL STRAND

NOTE: THIS 4 OUT OF 10 RATING HAS NOTHING TO DO W/ MY UNIT…. Yes, my property is a “nice place to stay” & the POOL RENO IS 100% COMPLETE, it looks lovely & is ready for my next guests. The Strata (not me) hired “The Slow-As-Molasses Construction Co.” who did 1/2 the job & then disappeared for almost 2 months, leaving everyone w/out a pool. I was assured for the entire month before Ray was booked to arrive that the pool would definitely be done ahead of time, but it wasn’t. I would never have taken his booking if I’d known. This was the 1st major pool reno in 19 years & things did not go as planned. I am a very reasonable person & I understood his disappointment. I sincerely apologized & did everything I could think of to make it right, incl. offering to pay for 2 Daily Pool Passes every day to use the lovely larger pool in the property next door for the ENTIRE length of their stay. I also gave him TWO FREE nights - he stayed 3 - & also offered him a refund. There was NO “back and forth” with ME for a refund - I gave him every $ he asked for - but he had a lot of back & forth w/ VRBO cuz he waited too long to request it. I wish R. & C. all the best on their future travels to Panama.

Hey Folks, Great speaking with you on the phone a few minutes ago. It was my privilege to host you for your entire 69 NIGHT (2 + MONTH) stay in Panama and I enjoyed being in constant direct communication with you the whole time you were there. Thank you, thank you, thank you for the constructive comments above & I will continue to improve on those areas you highlighted so as to make the guest experience even better & more seamless in the future. As with any stay, unexpected surprises may sometimes arise, but It's how we deal with these that makes all the difference. As you mentioned, I was quick to respond and correct each and every unexpected issue as fast as I could because of the promise I made to your daughter to make sure you were looked after properly. Treating folks with fairness & dignity really matters to me & I am always committed to make it right. Now that we are entering the slow season, I will use this time as an opportunity to revisit, readdress & upgrade each and every item you mentioned, along with a few additional improvements of my own. With regards to the water disruption, it was an unforeseen occurrence as my 2 year old water pump quit unexpectedly. PLEASE NOTE: I do have an ON-SITE 250 gallon reserve water supply behind the unit. If you recall, as soon as you texted me about this issue, within minutes I immediately put in a priority rush to replace the water pump quickly with a brand new unit so the temporary water slow down would again become fast flowing water from the tap. As you had mentioned in your texts to me, there was always water available from the tap, it's just the flow rate that slowed down when the water supply pump unexpectedly quit. Also, it was thanks to our stellar on-site caretaker Dimas the new water supply pump was installed as soon as it arrived on site. This brand new water pump along with my private 250 gallon reserve water tank behind the unit addresses any future water supply issues so there is always a constant water supply to my unit. In fact even when the locality experienced a water slow down for a few hours, because of the reserve tank you always had gravity fed water coming from the tap, even when the pump quit. Besides a sticky toilet valve that I was never told about, and sticky door lock (upon your arrival & which I had fixed immediately), along the rapid repair of the internet connection with new equipment, all in all you have to admit for the overall length of your long stay (69 nights) the inconveniences were few and far between. It's a cozy little place to unwind in & call home for a few weeks. Really, I couldn't have asked for nicer guests to stay in my place & you are welcome back to stay anytime. All the best! Cheers, Joe

Hi Guy, Many thanks for your candid review. All the areas you mentioned are being addressed pronto and a new door & door frame is being installed to keep the bugs out. This is Panama, so outside insects are a normal part of life here. The Kitchen fan is being replaced as well as a few other things (i.e. garden hose replacement/ lubricating the blind cords) to make the unit more comfortable. All the best. Joe.

Hey Kirk, Many thanks for your candid review...much appreciated. I feel bad that the water pressure wasn't up to snuff. The point of a vacation is to be stress free with the accommodation. Kirk, I've taken your honest review to heart. Solution: In a week from now a new 250 gallon reserve water tank with an auxiliary jet pump will be installed at the unit so no more low water pressure ever....problem solved. Still, it saddens me that your current experience wasn't 5 star (especially the stress it caused for your wife....not cool). The reserve water tank/pump should have been installed sooner, it wasn't....no excuses. My sincerest apology. My goal has always been to treat people fairly. Kirk, I am making the following offer exclusively to you and you alone: If you decide to come back for 4 to 6 week visit, not only will I give you a smokin' good deal on the whole package, but I will give you the first week FREE. It's the right thing to do & Good Folks like you deserve to be treated fairly. Let me know and I will make it so. All the best! Kind Regards, Joe