Loft-Style King Suite • City Views + Huge Windows

Thank you so much! It was a pleasure being able to host you— you’re welcome back anytime!

We appreciate that you enjoyed the space, cleanliness, safety, and comfort of the unit. That is what we work hard to provide. But since you chose to leave a public review, we are going to be fully transparent about what this stay actually looked like from our end. We sent you a detailed welcome message the day before your arrival — the morning before, around 9 or 10 AM. That message had everything. Your check-in instructions, the app you needed to download and set up, parking information including that parking uptown Charlotte is paid, and we directly asked you to confirm your arrival time so we could be prepared for you. You never responded. Not to the confirmation request, not to anything. Complete silence the entire day before your arrival and into the day of. The first time we heard from you on the day of check-in was around 2 PM — and it was not to finally confirm your arrival or respond to our message. It was to ask about pots and pans. We do have cookware and we responded quickly and kindly. However we also want to be clear that this is not a full kitchen setup. This is a loft suite. If you needed a full cooking experience that was something to communicate before booking, not assume. And since you did use the stove, we also want to note that it was left disgustingly dirty. The stovetop and oven both needed deep cleaning after your stay. If you cook in someone’s home, you clean up after yourself. After you asked about the cookware we again asked you to log into the app — something we had already asked you to do in the welcome message the day before that you ignored. We had to contact VRBO directly just to reach you because your communication was that nonexistent. We should not have to go through a third party to contact our own guest. It was almost 8 PM before we finally got a response from you, and that response was to say you did not know where your login details were — details that were in the same instruction manual where you found out what app to download in the first place. You read part of it. You just did not finish reading it. You also mentioned your own app was malfunctioning and your messages were not coming through. We understand that can be frustrating but that is not something we have any control over. What we can control is sending thorough instructions in advance, which we did. What we cannot control is whether a guest chooses to read them. Regarding parking — this was listed on the property before you booked. It was also included in the welcome message. Paid parking is not unique to our property. It is uptown Charlotte. If you are booking a stay in the heart of a city and assuming parking is free, that is a research issue not a host issue. We do not advertise free parking because we do not have it. We are transparent about that. You admitted yourself that you are not used to city life. We completely understand that and we would have been happy to make things even smoother for you had you communicated that before arriving. Letting your host know you are unfamiliar with city stays is exactly the kind of information that helps us help you. Instead we found out after the fact through a review. Every guest who communicates with us and follows the instructions we carefully prepare has a seamless and enjoyable stay. Our five star reviews reflect that. This experience was a direct result of a lack of communication and preparation on the guest side and we stand by that fully.​​​​​​​​​​​​​​​​