We stayed at this property from July 16–19, and unfortunately our experience was very disappointing.When we arrived, the house was 80F and the refrigerator was warm. The check-in instructions said to allow 24 hours for both to regulate, but neither improved. The house stayed between 78–80F for our entire stay.I called 6–7 times requesting maintenance. On Friday, I was repeatedly told someone would come out that day, but no one ever did. I also reported the refrigerator leaking water and not cooling. On Saturday afternoon, I was finally told the earliest someone could check the AC would be Monday—after our Sunday checkout.We paid over 3,600 for this rental and spent the entire vacation without air conditioning. Our group included 8 adults (including a senior), 3 children, and an infant. It was so hot we had to buy fans just to make it somewhat bearable.There were also safety and maintenance concerns, including a balcony door in the kids’ bunk room that wouldn’t lock despite a 15 foot drop, along with broken chairs left in the house and on the balcony.The location was great, but the lack of AC, poor communication, delayed maintenance, and unresolved issues made what should have been a relaxing family vacation very disappointing. I understand maintenance problems happen, but the lack of urgency and communication was unacceptable.