We checked in smoothly with a friendly reception team. The first night started on a rough note.
The Wi-Fi wouldn’t connect for about 3.5 hours. The TV remote issue was addressed after 4.5 hours when the owner sent a replacement via courier, noting previous tenants may have taken it.
Black mould was found in one bathroom, and while the owner offered maintenance for the next day, we declined for safety reasons due to chemical exposure and black mould spread to belongings. He was cooperative and responsive about these concerns.
By bedtime, it became clear the environment wasn’t livable for health and safety reasons. The left bedroom had dirty, disgusting stains on bedsheets and pillowcases; instead of replacing them, pillows were flipped to conceal the stains. The living room A/C vents showed black mould. On 28/05 around 5:15 pm, we decided to check out early and secured alternative accommodation.
Communication after departure was challenging. I messaged the owner at 12:32 am on 29/05 with issues and photographic evidence, requesting written confirmation to authorize Expedia to refund the unused night. No reply was received, and I couldn’t find partial-refund support via the virtual agent.
I am happy to disclose the photographic evidence upon request.
This stay had the potential to be amazing, but safety concerns and unresolved issues prevented us from enjoying it. We would appreciate a timely resolution and clearer communication for future guests.