Escape to nature at Saltwater Hideaway Cottage. Panoramic views!!

This experience was the worst I’ve had in 7 years hosting 6 properties in the U.S. and Canada. I am a superhost with the other major vacation rentals company and I have a 4.93 star rating with 206 reviews on that platform. My reviews on VRBO show the same level of care and support I provide to all of my guests across all platforms. Daniel and his wife had decided to stay elsewhere prior to arriving at my property and wanted to get a full refund for their stay with me. The way they went about doing that was to complain that the cottage was not clean. I was provided with a video by my cleaning team just prior to Daniel’s arrival proving that it was spotless. Within 30 minutes of their arrival, Daniel started sending pictures after having placed a smudge on the wall, a hair in the sink, and dirt on the stovetop and kitchen shelf. I sent him the video proving that the property was spotless only minutes prior to his arrival, and he had no defense. This is the “distain and wall of defensiveness” Daniel mentions in his review. I knew they were lying, showed them the proof, and they didn’t like that I didn’t cow down to their bullying, so went on the offense as a defense by writing this review. I sent my property manager over to clean the messes they had made, and when they heard the knock on the door, Daniel and his wife hid in the garage, which is off limits to guests. They would not come to the door. They were abusive via text message and voicemail, including regular use of profanity. They repeatedly told me that I must not be used to their “caliber,” but my assessment is that I would happily host any other caliber of people. I hope to never have another guest like them.