2BR Townhouse w/ Whirlpool in New Bern

Dear Rajeedah, thank you very much for taking the time to share such detailed feedback regarding your recent stay. We’re glad to hear that you enjoyed the peaceful surroundings, appreciated the views from the porch, and made use of the on-site amenities like the pools and tennis courts. We’re truly sorry to hear that your stay did not meet expectations in other areas. The concerns you raised around cleanliness, maintenance, and the initial check-in experience are very important to us, and we sincerely appreciate you bringing them to our attention. Please rest assured that we are sharing this feedback directly with the local management team to review these points carefully and take appropriate steps where improvements are needed. We also acknowledge your comments about the furnishings and amenities. While the unit style and décor may vary between accommodations—as noted in our listing—our aim is always to offer a clean, comfortable, and welcoming experience, and we clearly fell short of that standard in your case. We’re grateful for your honesty and your suggestions. Your experience helps us better identify opportunities to improve, and we genuinely hope you might consider giving us another opportunity in the future, as we are committed to making necessary enhancements.