Tannersville House m / Wet Bar- 5 min til skisportssted

Hi Mariah, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We are glad you chose our home and we are sorry your stay was not what you expected. We use local, professional photographers so the listing photos correctly reflect the property. We are aware of some concerns with the sidewalk and are planning on fixing it soon. The water comes from a well so there may be air in the lines when it is first opened. Internet may be spotty due to the wooded area. We were never told of any concerns about cleanliness as when we were in contact the entire time. We would've been more than happy to send our cleaning team to address your concerns to make your stay most comfortable. We do have the correct licensing for our home and there is no sign saying otherwise. While we do not include games as an amenity we do try to leave some in the home. As is standard in the vacation rental industry, we provide a starter amount of toiletries and other essentials, and once that amount is out, it's typical for the guest to purchase more supplies. We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback.

Ishaan, the right vacation home is everything, and we're disappointed if this wasn't the one for you. - We communicated with you the entire time you were in our home. We even had the cleaner go out and they changed the sheets for you. We're sorry that there were cleanliness issues. - Evolve gave you a refund, even more than you and I talked about, I'm surprised this did not make you happy. - We understand you used the freezer and it was not filthy, we apologized about the refrigerator but someone left the door ajar and the back of the unit froze this is what kept it from circulating and running as normal. Both the freezer and refrigerator work fine. You said it was ok and that you could freeze your stuff and then defrost it for use. - The stove has 2 settings and we talked about this you told me you figured out which setting to use and that it was working fine. - The garage holds all the garbage and we do not recommend you go in there unless you have garbage to throw away. The reason we do this is it keeps the bears out of the garbage and away from the house. - We were going to send maintenance out to see about the grill and you let us know that you changed the tank and it worked ok - The cleaners took care of the couch issue while they were there. - I've never heard this and it works fine when there are too many people who take showers at the same time it runs the tank dry and the water is cold. - Heat rises and it's just going to be hotter than downstairs you can control the temperature if you wait until upstairs is cool then change the settings you can keep it cool upstairs and downstairs. The unit is less than a year old. - We spoke to the cleaner and according to what the cleaner said when she came by to change and they also rewashed the comforter. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

Chuck, we're sorry to hear of the experience you had at this home. This feedback is surprising as this homeowner is accustomed to providing 5-star stays. We've passed your comments along to the homeowner so that the appropriate changes can be made where necessary. We wish you luck in your future travels. Best, the Evolve Team

Olivia, it's our goal for all guests who come to visit to have exceptional stays, and we regret yours fell short. Please know that we take feedback seriously and we have shared your comments with the homeowner so the scenarios you came across can be prevented for future guests. We hope the generous measures they took have helped to make up for some of the inconveniences. They prioritize the guest experience and strive to provide the best quality and service for all guests. Thank you for giving us the means to create five-star experiences moving forward. Best, the Evolve Team