2BR on N Halsted St: Lakeview Living

Thank you for your feedback! I’m glad you enjoyed your stay and the neighborhood vibe. I appreciate your understanding about the nighttime noise. Hope to host you again!

Thank you for taking the time to share your feedback. We’re sorry to hear that several aspects of your stay did not meet your expectations. Regarding the heating, the building uses a central system, and when concerns were raised, we coordinated service as quickly as possible. We understand how frustrating the delay felt, and we want to note that the heating system has since been fully addressed to ensure proper operation for future guests. Internet performance has also been reviewed, and steps have been taken to improve reliability. The noise monitoring device you mentioned is a Minut sensor, which is disclosed in the listing and is used only to measure decibel levels — it does not record conversations. This is in place to ensure compliance with house rules and respect for neighbors. We’ve also reviewed the furnishings and setup, and the concerns mentioned have since been addressed to improve comfort and functionality. We’re glad you found the location convenient, and we appreciate you sharing your feedback as it helps us continue improving the guest experience.

Thank you for taking the time to share your feedback. We’re sorry that your arrival experience did not meet expectations, especially with the home not being fully prepared and the items left behind from a previous guest. We sincerely apologize for the housekeeping oversight. Once the issue was brought to our attention, our team arranged for the unit to be cleaned while you were away, and we appreciate your patience and understanding during that process. We also regret that the follow-up regarding the refund did not happen as expected and have reviewed this internally to improve our communication and resolution process. Regarding the listing photos and multiple units in the building, we understand your concern. We manage several units within the same property, and while each unit has its own characteristics, we strive to ensure our listings accurately represent the space guests will receive. We will continue reviewing our listing details and photos to provide clearer expectations before booking. Thank you again for your honest feedback. We appreciate your balanced comments and will use them to continue improving our housekeeping, communication, and guest experience.

Thank you for your feedback. We’re glad to hear the unit was clean overall, but we’re very sorry to hear about the condition of the bathroom during your stay. The ceiling issue you described is certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience and concern it caused. This was reviewed with our maintenance team following your stay and has since been addressed. We understand how upsetting it must have been to have debris falling into the bathroom area. We also want to clarify that the listing photos are intended to accurately represent the unit. We’re sorry if there was any confusion regarding the layout or room configuration, and we appreciate you bringing that to our attention so we can continue reviewing the listing for clarity. We also apologize that you did not receive a timely follow-up regarding your request after checkout. We understand how frustrating that must have felt and appreciate you taking the time to share your experience. Your feedback is valuable and helps us continue improving both the property and guest communication moving forward.

Thank you for sharing your detailed feedback. We sincerely apologize for the frustrating check-in experience and the delay you encountered after traveling all day. We understand that the incorrect key-box location and apartment access code created unnecessary confusion and significantly delayed your entry. These discrepancies were caused by a glitch in the system that resulted in outdated access information being displayed. We understand that this should not have happened, and we have reviewed the check-in process to help prevent similar issues in the future. We also apologize that the apartment was not fully ready when you arrived. The delay was due to a particularly busy cleaning schedule that day, and we understand that this was inconvenient, especially after your long day of travel. We have reviewed this with our cleaning team to help ensure better coordination and timely readiness for future arrivals. Regarding your request for the $50 credit, we regret that this was not properly followed up on and that you did not receive a timely response. We understand your frustration and apologize for the lack of communication. Thank you again for bringing these concerns to our attention. Your feedback helps us improve our check-in procedures, system accuracy, cleaning coordination, and overall guest experience.