PH51 Smuk Direct Oceanfront 2-brands condo nær Broadwalk, Myrtle Beach

I am very sorry for this negative review. This unit was renovated by changing the oceanfront livingroom to oceanfront bedroom. It has a love sit and a dining table in the oceanfront bedroom as well. Many of my previous guests loved this new setting. It is regretful that you didn’t like this.

I am very disappointed on this negative and false review. In the third night after they checked in, they complained that the bed box spring was broken and asked the money compensation. I get the bed fixed in the next morning and I refused their request for refund. The floor was vacuumed before they checked in and everything was in very good condition. The reason they made this negative and false review was because i rejected the request for money refund. We work really very hard to ensure our units are clean, up to date, and very comfortable for our guests so they can have a wonderful, fun filled vacation. My previous guests loved my properties and all had good vacation in my properties. For future guests, please ignore this review and refer to the reviews from my other guests.

Thanks a lot for your feedback. I already asked my cleaner to buy more kitchen stuff and all the issues will be resolved soon. I am looking forward to hosting you again in your next trip.

I am very disappointed on this negative review. I am very sorry for your feeling and the inconvenience due to the repairing. I informed you that the sliding door was off track before you checked in and told you the schedule for repairing. As soon as I received your message about the shower handle, I contacted the technician to contact you for repairing and get it repaired in the second day. The installer of the sliding door got it fixed on the 3rd day. Lots of things are out of my control. What I can do is to hire technicians to fix the problems as long as I know that. I tried my best to be nice to the guest. She asked me check in earlier in the morning of April 4. And I allowed her to check in early as long as the unit was cleaned. However, she got in the unit around 9am and my previous guests didn’t check out yet. We work really very hard to ensure our units are clean, up to date, and very comfortable for our guests so they can have a wonderful, fun filled vacation. My previous guests loved my properties and all had good vacation in my properties. For future guests, please ignore this review and refer to the reviews from my other guests.

Many thanks for your feedback. I apologize for the inconvenience. The appointment to fix the glass door was on the day after you checked out. It was fixed. I am looking forward to hosting you again in your next trip.

I am very glad to know you had a wonderful vacation in my property. The kitchen was updated with granite counter top and it is fully equipped. The whole resort share one WIFI without password. The WIFI signal was pretty good when my previous guests stayed there. Probably it had some issue when you were there. Thanks for your feedback for towels. I already talked with my cleaners to keep at least one bath towel for each guest in this unit. The dyer was fixed. I am looking forward to hosting you in your next trip.

Thanks for your feedback. I am very sorry for the inconvenience with the renovation of the first floor. This resort will be more attractive with the new renovation. I even didn’t have more information about this renovation and when the water was closed temporarily. I always inform my guests whenever I know any information about the resort. This is a cozy oceanfront 2-bedroom condo. The pictures and description reflect the the size of each room pretty accurate. The futures are not old and still very comfortable. You may not like this style. The kitchen was upgraded couple years ago. The mattress was purchased two years ago as well. The cleaning company did pretty good job on cleaning. We are working hard to make my properties best vacation homes for my guests. Most of my previous guests like my properties very much and left very good reviews. For future guests, please refer to other reviews as well.

I apologize for all the inconvenience. As soon as I received your message, I immediately contacted the cleaning company, HOA management and my technician to address the issues. All the issues were taken care quickly. The trash chute was disfunction by the management because the guests trashed everything in it. There is a trash bin near the elevator. The cleaning company was fired. I just hired a new cleaning company and they did very good job. The condo was deep cleaned. My team work very hard to make my properties best vacation home for my guests. For future guests, please refer to the reviews from previous guests as well.

Thanks a lot for your feedback. Towels and sheets were replaced and the unit was deep cleaned. Looking forward to hosting you again in your next trip.

The pool was closed temporarily by the management due to the crisis of COVID 19. In the description, I wrote “Amenities could be closed anytime by the management due to COVID 19.” This guest knew this before he checked in. We work very hard to keep our properties clean and disinfected after each checkout, and make them the best vacation homes for my guests.