I would not recommend this property, especially to anyone traveling to Houston for medical care or unfamiliar with the city. I booked this home because it was advertised as being near the Texas Medical Center, where my son was scheduled for surgery. In reality, it was much farther and less convenient than expected, requiring significantly more driving during an already stressful time. I also did not feel this was one of the better areas of Houston, and it was not close to supermarkets or pharmacies, making the listing feel even more misleading. The home is advertised for up to 8 guests but was not equipped for that number. There were not enough towels, dishes, utensils, cookware, or other basic essentials. For a 12-night stay, only two kitchen trash bags, one paper towel roll, limited toilet paper, no laundry detergent, no cleaning supplies, and a broken mop were provided. The listing created expectations the property simply did not meet.What disappointed me most was the complete lack of empathy. Before my son’s surgery, after explaining our situation and that the property was not suitable for his recovery, I requested a refund for the unused nights so we could relocate. Every request was denied, with no willingness to help or offer any reasonable solution.Overall, the property was under-equipped, the customer service completely lacked compassion, and the host was unwilling to work with a guest facing a genuine medical situation. I can not recommend the property