Enjoy summer: Steps to beach-Best part of S. Jax - dining + biking + Mayo Clinic

"Brian and his family were a pleasure to communicate with throughout their stay. However, the property required significantly more cleaning than usual after their checkout. We are grateful that Brian was responsive and transparent about the situation. Because of Brian's communication with us, we were able to resolve the issues with some extra effort. With a bit more attention and communication during checkout, we would be happy to host Brian's family again."

Thank you for taking the time to share your feedback and for acknowledging the home’s location, cleanliness, and proximity to the beach. We’re glad those aspects of your stay met your expectations. We would like to provide additional context for future guests reading this review. Our communication during your stay was not proactive monitoring, nor was it based on listening to conversations or tracking guest activity. All exterior security devices are clearly disclosed in the listing, and they are reviewed only when an automated system alerts us to a potential issue. In this case, repeated alerts from the electronic entry system indicated a mechanical jam, which required us to verify access and ensure the security of the home. At that time, we observed indications that reservation details may not have aligned with what had been confirmed through the platform. Several messages sent both prior to arrival and during the stay requesting clarification went unanswered. When reservation information later differed from what had been agreed to, we followed VRBO guidance to contact the guest directly in an effort to resolve the matter without escalation. So the VRBO rep called the guest with us on the line. Our concern was never about hosting family, having visitors for dinner, or the nature of the gathering. It was limited to ensuring compliance with the booking terms regarding overnight occupancy and parking, which exist to protect the property, neighbors, and all guests equally. We strive to be responsive, respectful, and accommodating with every guest, and our history of positive reviews reflects that commitment. We regret that our efforts to address unanswered questions and ensure clarity felt intrusive, as our intent was simply to manage the home responsibly and professionally. We appreciate the feedback and will continue to refine our pre-arrival communication to help ensure expectations are clearly aligned in advance.

Thank you. The condo was so clean!! Please come back and stay!