Family Paradise: White Mountains Summer Retreat

Thank you very much, Jennifer, for loving the location and our condo. Welcome back any time!

Hi Kenny, Thank you for your stay. In terms of the cleaning crew, we have a new cleaner that is starting in October. In terms of your stay there were unfortunately multiple issues. Upon checkout you left the door unlocked and open. You also set off the fire alarm at 11:00 PM at night. We received notification and tried calling but did not receive an answer. The police came by as a courtesy to check through Ring that everything was ok. You also had more travelers in your part then stated. Prior to your stay you called multiple times with numerous questions beyond what is normal. We assisted you throughout the process and allowed you to check-in early.

During the guest stay on the two nights (August 21 and August 22), we did not see any other guest vehicles in the parking area, nor any activity that would indicate noise issues. During their stay they also did not tell us about this noise issue. The condo complex is a very quiet place, and all of our other guests have never had a problem with noise. We also checked with the two full‑time owners on site; both confirmed there were no noise concerns during those nights. The guests were upset that we would not let them grill on the deck as per HOA rules all grilling is to be done outside at 10 feet away from the building. Additionally, upon checkout we noticed they left the condo door unlocked and open. The instructions were sent regarding this.