Ohio Towpath Paradise Luxury Canal-Side 3BR Pet-Friendly Near DT Akron and kayak

We believe future guests deserve the full context behind this review. During this stay, we discovered that the reservation did not accurately disclose the 2 pets staying at the property. Our house rules require guests to disclose pets and pay the applicable pet fee. When we addressed this with the guest, they refused to add the pets to the reservation or pay the required fee. We also became aware that the dogs were being allowed off leash and were defecating in a neighboring property’s yard. At that point —it involved noncompliance with our rental rules and being respectful of our neighbors. Rather than ignore the situation, we contacted Vrbo to address the matter through the platform and sought guidance on how to proceed. The guest was disrespectful and I would not recommend them to other hosts! The negative review was posted after we took those steps. We believe the timing and circumstances are important context for anyone reading it. We absolutely welcome dogs at our property. What we cannot accept is a review that gives future guests a misleading impression while omitting the circumstances that led to our involvement with Vrbo. Our responsibility as hosts is to protect the property, enforce the same disclosed rules for every guest, and be respectful of our neighbors. We will continue to do exactly that.

To any future guests, please read the reviews from the from the guests that stayed right before Stephanie. We are very disappointed to read this review, as it does not accurately reflect the condition or care we put into our property. The home is professionally cleaned and prepared before every guest’s arrival, and the exterior is professionally maintained with regular lawn care. We take the cleanliness and upkeep of our property very seriously. What is particularly disappointing is that none of the issues described in this review were communicated to us during the guest’s stay. We reached out to her directly to make sure she was comfortable and had everything she needed, but she did not respond to our messages or notify us of any concerns that would have allowed us to address them. We also respectfully disagree with the characterization that the property was neglected or “had not been tended to in months.” The guests immediately preceding this stay left excellent reviews, and enjoyed the location on the canal very much. Had we been made aware of any legitimate concern during the stay, we would have gladly addressed it immediately. We care very much about providing our guests with a clean, comfortable and well-maintained home.

Thank you for staying with us! It was truly a pleasure hosting your family 🥰

Thank you for the review, we are so happy you enjoyed your visit!