'Vegas Oasis' Home w / Pool & Spa-7 Miles til Strip!

Hi Jennifer, we're glad to hear that you had a mostly pleasant stay. We’d like to clarify that the house rules outlined in our agreement mirror those already listed on the property’s listing page, such as the pet fee policy, limits on guest count, and event restrictions. We understand that it can be frustrating when things feel unexpected, but we always strive to make our policies clear from the beginning. We're sorry if there was any confusion, and we appreciate your feedback.

Hi Lisa, we followed up with the homeowner after reading your feedback, and they wanted to share the following: We strive to ensure that our guests have a positive experience with us and provide high standards of hospitality. We're glad to hear you enjoyed the location! - We aim for transparency and our listing and photos are accurately advertised. The home is intentionally designed as a nostalgic journey back in time, particularly the entire lower level that reflects the aesthetics of the 1960s. In addition, the home was recently updated just one year ago. - Communication is important to us and we wish you had notified us about any issues with the furniture or fixtures of the home. This would have allowed us to address any concerns during your stay. - We recognize and apologize for the numerous signs in place to constantly remind guests of the rules. The presence of these signs is a direct response to multiple occurrences where guests did not follow our house rules. We truly go above and beyond for our guests, and we look forward to future guests experiencing excellent stays!

Hi Kimberly, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback. - As we do all our guests, we sent you our Welcome Letter, along with a list of fun things to do and house rules, instructions, but we're sorry if this was an inconvenience for you. - We use a cleaning service to professionally clean the home before each guest stay. We wish you had reached out, we would have promptly responded and sent the cleaning team back to the home to address your concerns. - We regularly spend time in the home throughout the year, to ensure the upkeep and maintenance of the home, including updates and fixes so future guests have comfortable stays. - We have the pool serviced twice a week by a professional pool technician. With the lush foliage around the pool, high temperatures and wind, some algae can quickly form. We wish you had reached out during your stay and given us the opportunity to address this concerns. We would have been happy to have the pool tech come to the property to remedy the issue. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Judy, thank you for your review. This homeowner has asked us to pass along the following response: "I'm very sorry to hear they found their stay anything other than satisfactory. Upon hearing about the dishwasher not working we had our handyman come back out as soon as we could (We could not get any immediate fix as it was, of course, a Holiday) but he has informed us nothing seems to be wrong with the dishwasher. As for the home being dirty- I wish we would have heard about it during their stay as we would have made an effort to correct the issue somehow."