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We take guest concerns seriously; however, we respectfully disagree with several statements made in this review. It is inaccurate to suggest that we knowingly ignored the property’s concerns or made no effort to address them. During the guest’s stay, I personally stopped by to inspect the AC unit and discovered that it was low on Freon. We immediately attempted to coordinate repairs by submitting service requests to multiple HVAC companies. Unfortunately, despite our efforts, we were unable to secure a timely repair before the guests checked out. Additionally, we went above and beyond to accommodate this reservation by providing a partial reimbursement and an extended late checkout as gestures of goodwill. These accommodations were offered in recognition of the inconvenience experienced and our desire to make things right. Regarding the cleanliness concerns, the property had been cleaned prior to arrival, and we respectfully dispute the characterization of the home’s condition. We also cannot agree with the suggestion that every concern raised in this review accurately reflects the property’s condition or our handling of the reservation. We regret that the experience did not meet the guest’s expectations. However, our actions demonstrate that we made genuine efforts to accommodate the guest, investigate reported concerns, and resolve issues rather than disregard them. We remain committed to providing fair accommodations, responsive service, and an accurate representation

Thank you, Kaitlyn, for the perfect 10/10 rating! We appreciate you choosing our property and are grateful for your support. We hope to have the opportunity to host you again in the future!