Avoid this rental if cleanliness and customer service are important to you.During our stay, we found a live cockroach crawling across the living room floor and had to kill it ourselves. Finding a cockroach in a main living area immediately raised concerns about the cleanliness of the property.After we reported the issue, the owner said she was out of town and offered to send someone over. However, the problem wasn't just the single cockroach we found—the problem was that there were cockroaches in the rental at all. What made this even more concerning was finding roach-killing products stored under the sink, which suggested this may have been a pre-existing issue rather than an isolated incident.Once we discovered the cockroach and saw the pest-control products, we no longer felt comfortable staying in the home. No guest should have to spend their vacation worrying about what else might be hiding in the property.To make matters worse, the owner refused to provide any refund or compensation. We were forced to find a new place to stay on short notice, and the replacement rental cost significantly more than what we had originally booked.The combination of finding a cockroach in the living room, evidence of pest-control products already in the home, being forced to relocate at our own expense, and receiving no refund made for a very disappointing experience.Based on our experience, we would not stay here again and cannot recommend this property to future guests.