Traveling professionals no cleaning fee, beach essentials, stocked kitchen

Thank you, Gail, for your feedback. I’m very glad you enjoyed the comfort, location, and yard. I sincerely apologize for the bathroom issues you experienced,this is not our standard. We have already addressed both the cleaning concern and the drain issue with our team to ensure this does not happen again. We wish you had reached out during your stay so we could have resolved it immediately. Thank you again for staying with us, and we appreciate your feedback as it helps us improve.

We are sorry to hear the guest felt dissatisfied with their stay. However, many of the statements in this review do not align with the documented condition of the property at check-in and check-out. The home was professionally cleaned and inspected prior to arrival, and we maintain time-stamped photos/videos from immediately before check-in showing the property in clean condition. In addition, exterior security camera activity showed normal use of the property throughout the stay, including use of the home and amenities. The guest did not report the majority of these concerns during the stay in a way that would allow us the opportunity to promptly address or remedy them. Despite claiming the conditions were unbearable, the guests continued occupying and using the property until near checkout and later requested a refund for multiple nights. We take cleanliness and guest experience seriously and always encourage guests to contact us immediately if an issue arises so we can resolve it in real time. We stand behind the condition of our property and the accuracy of our listing photos and description.