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As you can see, Jack is the type of guest who doesn’t look at pictures or read the descriptions of listings before booking a classic Shell Lake cabin. His communication was minimal and only when he wanted something that was already included in the black binder of instructions. Along with firewood and WiFi password, the binder also included instructions regarding not driving on the lawn. Jack went out of his way to drive around the fence and up to the dwelling multiple times at his convenience. My cleaning lady was just telling me that the worse condition the cabin has even been left in was by Jack. This review, almost a year later, is his retaliation for calling out his behaviors and disrespect for our property. I would not rent to him again.

I’m glad you enjoyed your stay! The lake has dropped quite a bit this summer and we do plan to adjust the dock accordingly next summer. Most docks around the lake didn’t even touch land this summer or they would be in such shallow water that you couldn’t pull a boat up to it. Luckily we do have about 200 feet of dock length which allows people to walk down the dock without getting wet first. Boat rental is allowed, and I wish I would have known as I would have taken the opportunity to connect you with a local company that does rent out boats. They are walking distance from the cabin and easy to get ahold of. Our insurance does not allow us to rent out motorized boats or they will drop us as our previously totaled out boat lift (storm) was a $10,000 claim. That is why we provided paddle boats, kayaks, and an aluminum boat with oars. If you decide to return let me know and I will get you connected with a pontoon rental!

Hi Kelly! We appreciated your feedback and have put in several hours of focus to reclaim the beach-can't wait for you to return and enjoy more open clean sand/beach :)

Labor Day weekend is the time the small town comes alive with Town and Country Days. Even the class of 1985 came home for class reunion (along with others who grew up there). It’s unfortunate for those wanting a secluded cabin in the woods, even though the walking distance to local activities is well described in our listing. A aerial view of Shell Lake would show how populated this lake is during the warm months. When guests check in we do ask for them to review our binder and all amenities and to reach out if you have any questions or encounter issues. I am happy to walk through the 4 WiFi points on the property that assure guests can take advantage of our Spectrum business service. The only guest who had issues streaming reached out right away and we were able to talk her through connecting to the strongest signal according to her location (gazebo, cabin, etc). We do log into the modem to check for updates and assure service isn’t an issue. I personally have worked from this location and used this service over the summer. We aim to have the best experience for our customers in providing more than the amenities advertised. We do our best to respond promptly if guests contact us. We are also in the middle of refreshing the cabin with fresh interior paint, decor, and more over this winter and will update photos when complete.

It is always interesting timing when someone posts a review such as this (after vrbo returns their deposit 2 weeks post stay). Lynn expressed no concerns during her stay other than the shower took a minute to drain (new shower head but small drain pipe). I reached out initially offering an early check in and to let me know when she arrives so that I could go over a few things as often people start on vacation without reviewing the binder. I thought this was a good idea as I was traveling and not always able to respond as quick as desired to questions. She never called or texted that day. She asked about parking the next day, also in the book, so I know she never opened it. She was concerned that the neighbors were taking all of the parking (there is plenty and they keep to their space). She stated in her text that she had company coming to stay with her. I inquired on my end to understand her concern. One thing we ask is that people are not driving vehicles and atvs on the lawn, which we have orange stakes to indicate so, as well as directions in the binder. Turns out she was driving a UTV in and parking in the yard. Again she must not have looked in the binder which contains directions and photos. I texted asking if someone was parking in the yard and she lied responding "no all is fine". A responsible home owner would call and investigate concerns as they arise. I guess it's creepy to have someone who cares about your stay and experience.