We'd stayed here before and enjoyed it. On a return trip, had an overnight booked here again. Never received the "24 hours prior" communication about check-in (with property access code). We were running behind, so I'd messaged about 5:30pm to let owner know when we'd be arriving. Got a communication an hour later stating "housekeeper didn't make beds, her car broke down," and an offer to knock some money off the price. No access code provided still (3 hours past check-in). Initially I wanted to be understanding and accept this, but who knows how many people were there, or how long they stayed, or whether the place was wrecked? Not cleaned is not cleaned. And what we got was "sorry for the mix up." After almost 8 hours of driving! "Sorry for the mix up" isn't "the housekeeper couldn't make it." It's an admission that our arrival was forgotten. Hence, no access code provided the day before. Had to contact VRBO directly to cancel and request full refund. And we had to drive an additional 2 hours and book a hotel room. Someone who stayed there before us paid that cleaning fee, and the location didn't get cleaned. Think about that before you book.