Modern 3 Bedroom/3 Bathroom ATL Retreat!

We would like to provide some additional context regarding this reservation. During this stay, our house rules regarding maximum occupancy and unauthorized gatherings were violated, resulting in the early termination of the reservation. No concerns regarding cleanliness, pests, or air conditioning were reported to us during the stay. Had these issues been brought to our attention, we would have gladly addressed them promptly. Guests staying both before and after this reservation have provided positive feedback regarding the cleanliness and condition of our home, with no similar concerns reported. We take pride in providing a clean, comfortable, and welcoming environment for our guests while maintaining clear house rules to ensure a positive experience for everyone.

Thank you for your feedback. We want to be transparent that we had experienced an intermittent issue with the AC, which is why the fans were left in the home to accommodate previous guests while things were being investigated. A few days before your stay, a technician came out to correct the issue—or so we thought. The guest immediately prior to your reservation had a great stay and reported no concerns with the AC, so we genuinely believed the issue had been resolved. After your stay, we had another technician come out who was able to properly diagnose the issue as low refrigerant. This has since been addressed, and the home is now cooling as it should. We have also communicated the cleaning concerns directly with our cleaning team and are taking additional steps to have the home repainted right away. We are committed to making these improvements and are confident that future guests will have a much better experience.