Southern Comfort- Chalet w/ Indoor Pool, Theater & Hot Tub – Sleeps 16

Thank you so much for your wonderful review! We're delighted to hear you enjoyed the spacious layout, private bedrooms, and the covered decks. We truly appreciate your kind words and are honored to hear you would stay with us again. We look forward to hosting your next Smoky Mountain getaway!

Thank you for your review! We're so glad your Girl Scout troop had a great weekend and that everyone enjoyed the pool, game room, and plenty of space to spend time together. We sincerely apologize for the concern with the doors not locking properly, especially with the bear activity you experienced during your stay. We certainly understand why that would be concerning, and we've shared your feedback with our maintenance team to ensure the doors and locks are thoroughly inspected and addressed. Thank you for choosing to stay with us, and we hope the girls went home with lots of fun memories from their Smoky Mountain getaway!

We are happy to hear that you had a great spring break! We hope to see you again.

Thank you so much for your thoughtful and detailed review! We're honored that Southern Comfort was the setting for your family vacation and are delighted to hear everyone—from the adults to the kids—had such a wonderful time. It's great to know the indoor pool, hot tub, sauna, theater room, arcade games, pool table, and covered deck helped create lasting memories, and we're glad you enjoyed the peaceful location and community pool as well. We also appreciate your kind words about our team. Providing responsive service is something we take great pride in, so we're pleased we could quickly resolve the few minor issues that came up during your stay. Thank you as well for your helpful suggestions. Guest feedback helps us continue improving the experience for future visitors. We include information in our pre-arrival guide outlining the starter supplies provided but we'll continue looking for ways to make that information even easier to find and more clearly defined. We truly appreciate you choosing to stay with us and hope to welcome your family back for another unforgettable Smoky Mountain getaway!

Thank you for taking the time to share your feedback. We sincerely apologize that your stay was impacted by several maintenance and service issues. We're pleased that our maintenance technician was able to address the toilet repairs and replace the blender during your stay. However, we recognize that these repairs took longer than our service standards, and we will be reviewing the circumstances to identify opportunities to improve our response times. We also apologize that the garage pickup was not completed despite your requests. This is not the level of service we expect from our vendors, and we will be following up to ensure greater accountability. Our team performs regular preventative maintenance and property inspections, but occasionally items require attention between inspections or after previous guest stays. Your comments regarding the bathroom door latch, living room lamp, and other maintenance concerns have been shared with our maintenance team for follow-up. Regarding the kitchen, our homes are stocked with the basic cookware, dishes, utensils, and kitchen essentials needed for a typical vacation stay, as outlined in our pre-arrival information. While we understand the inventory may not have met all of your expectations, your review did not identify any specific items that were missing. Specific suggestions are always appreciated, as they allow us to evaluate whether additional items would provide value for the majority of our guests. Thank you for staying with us. We remain committed to maintaining our homes to a high standard and providing every guest with a comfortable and enjoyable stay.

What a wonderful way to bring two families together! We're so happy the home had everything you needed to enjoy your time together in Gatlinburg. And seeing bears every day certainly makes for some unforgettable Smoky Mountain memories! Thank you for sharing your experience with us. We hope your next family getaway is every bit as special!

Thank you for staying with us! We hope you enjoyed your time in the Smokies and that your next getaway exceeds every expectation!