Whistler - The Aspens 137

Ann, thank you for taking the time to share your valuable feedback. We are glad to hear you enjoyed the amenities and location of our condo. We are very sorry for any inconvenience you may have experienced during your stay with us. We will make certain that the necessary steps are taken to address this and make sure that this won't happen again. Please know that we value our guests' feedback as we strive to provide every one of them with a comfortable experience. Having said that, we have forwarded your message to our local property manager for them to review and provide a resolution of what needs to be resolved. I hope this experience won't impede your desire to stay with us again. We will make sure to consider this as a way to improve. We hope to have the opportunity to better impress you in the future!

Thank you for your review, Wanda, we hope you were able to enjoy your stay. Unlike a hotel, we offer service that allows guests to feel like they are "home away from home" and do not clean daily but do provide linens and towels, and supplies to get our guests started. To clarify, we provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out it is the responsibility of our guests to provide any additional supplies throughout the remainder of their stay. We apologize for any inconvenience this may have caused during your time with us. We hope to have the opportunity to truly impress you in the future.

HI Marie, thank you for taking the time to share your feedback, we sincerely apologize for the challenges your party experienced during your stay. We fully understand extensive background checks aren’t typically necessary for travelers on vacation for a few days, we still have deliberate protocols in place to make sure those making reservations for your vacation home are who they say they are. As an additional layer against fraud for certain reservations, like those booked last minute or in high-risk areas, we partner with a third party to automatically verify the identity of any potential guests. Guests are prompted to answer questions about their personal history before being allowed to book the Vacasa home. We appreciate your understanding of this policy. On the other hand, we sincerely apologize you felt uncomfortable due to home temperature. We are glad our local staff acted promptly and delivered fans. Again, we make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. We look forward to hosting you again soon.