Sea Side Villas 310 - Oceanview 1 Bedroom Condo

We feel it is important to provide additional context regarding this review. The guest arrived on a Sunday evening and sent messages through the VRBO app at 8:40 PM, well after our office closed. Seashore Vacations uses VRBO primarily as an advertising and booking platform, as many property management companies do. All guests receive our direct contact information and on-call procedures in their pre-arrival correspondence and listing information. The phone number provided is not a "text-only" number. Calling that number routes guests to our after-hours instructions and provides the number to page the on-call staff member for urgent matters. Sending a text after hours also sends an automatic response explaining how to contact the on-call line. At no point did the guest utilize the emergency contact procedures provided. When our office reopened the following morning, we contacted the guest and offered assistance. However, the guest advised that she "refused to go back to that place" and demanded a full refund without allowing us the opportunity to address the concerns. The property had been professionally cleaned and inspected prior to arrival, and no similar concerns were reported before or after this stay. We believe the guest was dissatisfied because the one-bedroom, one-bath accommodations were not suitable for her party of six and attempted to recover money after deciding the property was not a good fit. Despite this, we still still refunded two of the three nights.