Charmerende Coastal Ranch nær Shem Creek og Sullivan Island!

Thanks Sharon! I am glad you enjoyed your stay and everything worked out well for your son! I look forward to you visiting again!

This traveler wrote a poor review because he demanded a refund AFTER he stayed at the house. Trent failed to read the original quote which clearly states the additional fees for additional guests, in which he had (6 occupants), which is an additional fee through the VRBO platform. Due to his own fault and misunderstanding of the published fees, not the fault of myself or VRBO, Trent requested a refund AFTER he checked out. I'm sure if I would have refunded him money, due to his own fault, I wouldn't be typing this right now. Furthermore, Trent requested a very early check in (several hours before the normal check in time) and our cleaners had to work very efficiently to accommodate him. Of course, Trent didn't have the common courtesy to say "Thank you" or leave our cleaners a tip for their hard work. Unfortunately, it's people like Trent that make owner's change their rules and early check in fees will probably apply for future guests. Thankfully, we will not be renting to Trent in the future. Lastly, all photographs of the property were taken by my personally with a cell phone, not a professional photographer, and are very accurate of the property and description. And finally, Trent states the property hasn't been kept up...However, both bathrooms were renovated 3 months ago, the range and dishwasher are less than a year old, etc... Readers beware of people like Trent! Please make sure to read all of the positive reviews. Thank you!

This is a disappointing review, however, we realize we can't please everyone. There are plenty of positive reviews from previous guests stating how comfortable the beds are, how much they like the home, etc... Unfortunately, we didn't receive any contact from this guest until the night prior to his departure (5 nights after he had already been there!). Our cleaning crew made an extra effort to review the items he mentioned, however, they couldn't verify or confirm anything he stated. If the items he mentioned were actually the case, we would have gladly moved him to one of our other VRBO properties or cancelled his reservation to accommodate him. Unfortunately, he just didn't communicate and/or give us an opportunity!

Thanks Sheryl! I'm glad you enjoyed your stay and time in Charleston! :-)

Thanks John! I'm glad you all enjoyed your time in Charleston! Thank you!

Thanks Rachel! Yes, this property is located in one of the highest areas of Mount Pleasant! I'm glad you enjoyed your time in Charleston! Definitely contact me on your next trip! I'd love to have you stay again!

Thanks Constance! I'm glad you enjoyed your time in the Charleston area! And I'm glad we could accommodate you for that one additional night you wanted to stay! We always do our best to look out for our guests. Looking forward to next time!

Thanks Dana! Glad you enjoyed your stay. We will work on the doors this week! And, coffee mugs for the brand new coffee maker as well! Thanks for your input!

Elaine- Your review of the property is disappointing. Due to the situation with your husband becoming very ill and hospitalized in Charleston, we gave you the opportunity to look at the property prior to committing per your request. Per your email on 11/5/2016, you stated “it appears clean & a place where we will hopefully be safe & yes we are grateful”. You also accepted the quoted price after viewing the property! Shortly thereafter, you mentioned the landscaping. At that time, our landscaper was extremely busy with Hurricane Matthew cleanup and was taking longer than normal to maintain all of his properties, including ours. You were certainly aware of the issues caused by Hurricane Matthew, as you stated in your initial email “We had received substantial damage to our waterfront unit from Matthew”. This was another main reason you needed housing. Ironically, you had an issue with a minimal landscaping cleanup that was needed at our home. Furthermore, the garage and/or access to the garage isn’t part of the rental agreement. And, I also find it very disappointing that I never heard a word from you about anything until receiving your review. In conclusion, thanks for sending your review on Christmas Day! I certainly hope your husband is doing better! Fortunately, VRBO gives owners the opportunity for rebuttal.

Thanks Sarah! I am glad you enjoyed your stay!

Thanks so much Rex! I enjoyed meeting and talking with you during your stay. I am glad you enjoyed your trip and welcome you for future visits. Thank you!

Just like the reviews, you have good guests and you have poor guests. It's very disappointing to receive poor reviews from people who we are completely unable to satisfy, no matter how hard you try. This particular guest ACCEPTED our contract prior to their arrival on 8/24. Apparently, she didn't read the terms which are very descriptive, thorough and self explanatory. Our contract states that if our guests have ANY issues whatsoever, to contact us immediately and PRIOR to moving into the property. This guest didn’t contact us at their arrival (see next paragraph). If there are ever any issues prior to or at move in, we want to remedy them to prevent any inconveniences. We haven't had any pre-move in issues for any of our properties in over 3 years of using VRBO. This particular guest moved into and accepted our property on 8/24. Not only did they move into the home and spend the night, they didn't contact me until following day stating an issue with insects and demanded a FULL REFUND! The guest should have contacted us immediately if they noticed "dead roaches" in the property. I informed the guest that minimal insects are common for homes in the area and the guest responded: "WE ARE AWARE THAT THERE ARE SEVERAL INSECTS IN THIS AREA, WE HAVE BEEN LIVING IN MOUNT PLEASANT IN TEMPORARY HOUSING FOR A MONTH NOW AND HAVE SEEN ROACHES, SPIDERS, ANTS OF ALL SIZES". I immediately contacted our licensed pest control operator, who provides routine service (yearly contract), to spray the home again for this particular guest. The service company arrived within a couple of hours. The guest states the service company “fumigated” the home which is incorrect. The home was not fumigated (use of smoke or fumes) while the guests were in the home. Fumigating a home with current occupants isn't "normal" as the guest states. “Fumigation” of the home was not necessary and that would be completely unacceptable. Our pest control servicer will supply a satisfaction letter in the near future for review. In conclusion, this particular guest simply didn't read our reservation agreement. Ironically, after having the home serviced for insects, I never heard from them again with any issues whatsoever. I believe she simply wanted a free place to stay while they were in between moves. Unfortunately with the VRBO process, we can’t screen guests like this one. If so, we would have never rented to them. We have had a lot of satisfied guests in the past and will continue to do so.

Thanks Amy! Sorry for the circumstances of this trip for you, but I'm glad that you were comfortable and enjoyed your stay. Thank you for your review and I hope you can stay again soon!