Cozy Chula Vista Retreat Near Waterparks

Thank you for taking the time to share your feedback. We're sorry to hear that the larger pool had rough edges and that your grandson got cut, as that falls short of the standard we hold. The pools are part of the shared community amenities and outside our direct control, though we have passed your note along to the appropriate team to review. We appreciate you flagging this so it can be looked into. The VueStay Team

Thank you for the kind review. We're glad the refrigerator caught up overnight and that everything else made for a good stay. That note about the initial cooling has been passed along to our maintenance team to look into. We'd love to host you again whenever your travels bring you back. The VueStay Team

Thank you for sharing your experience with us. I’m sorry we missed the mark on some of these details during your stay. I especially understand how frustrating it must have been to expect winery vouchers and then not have clear information about them when you reached out. I also appreciate you pointing out the missing coffee mugs and the lack of an ice container. These may seem like small things, but they can certainly make a difference when you’re staying in a vacation home, and we should have caught them. We’ve shared your feedback with our local team so we can take a closer look at these items and do a better job for our future guests. We truly appreciate you bringing this to our attention. The VueStay Team