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Cloverdale Dog-Friendly Pool Retreat near Wineries

Billedgalleri for Cloverdale Dog-Friendly Pool Retreat near Wineries

En rummelig opholdsstue med spisebord, to lænestole, et sofabord og en stor skydedør, der fører ud til en udendørs terrasse.
En moderne stue med sofa, sofabord, fjernsyn og et stort vindue.
Et spabad omgivet af en stenkant, med en træterrasse og en træbygning i baggrunden.
Et moderne køkken med træskabe, en central ø og et spiseområde med bord og stole.
Et soveværelse med seng, sengeborde, en bænk, et vindue med udsigt og et billede på væggen.

Anmeldelser

9,0 ud af 10.
Fantastisk

Højdepunkter

  • Fantastiske naturoplevelser
    Gæsterne elsker stedets udendørsområder.
  • Mulighed for parkering i parkeringskælder
    Nyd bekvemmeligheden ved en parkeringskælder – et sjældent fund i området.
  • Central beliggenhed
    Du er aldrig langt fra din destination med denne praktiske beliggenhed.
3 soveværelser2 badeværelserPlads til 8 personer

Populære faciliteter

  • Privat pool
  • Boblebad på stedet
  • Mulighed for parkering i parkeringskælder
  • Hundevenligt
  • Køkken
  • Vaskemaskine

Udforsk området

Åbn kort
Cloverdale, CA
  • Place, Russian River
    ‪2 min. kørsel‬
  • Place, River Rock Casino
    ‪28 min. kørsel‬
  • Place, Healdsburg Plaza
    ‪30 min. kørsel‬
  • Airport, Santa Rosa, CA (STS-Sonoma County)
    ‪45 min. kørsel‬

Værelser og sovepladser

3 soveværelser (8 sovepladser)

Soveværelse 1

1 kingsize-seng

Soveværelse 2

1 queensize-seng

Soveværelse 3

1 queensize-seng

Stue 1

4 enkeltsenge

2 badeværelser

Badeværelse 1

Toilet · Kun brusekabine

Badeværelse 2

Toilet · Kun brusekabine

Områder

Køkken
Kontor
Altan
Have

Om overnatningsstedet

Cloverdale Dog-Friendly Pool Retreat near Wineries

Summary:

Slip into the private saltwater pool and spa under towering redwoods after a day in Dry Creek Valley tasting rooms, just 2.2 miles from downtown Cloverdale. This dog-friendly tri-level home sleeps 8 across 3 bedrooms and 2 baths, with a screened porch, redwood deck, and fenced yard waiting at the end of the driveway.



The Space:

Spend mornings sipping coffee under the grape vine-covered pergola or stretching into yoga on the turf grass, afternoons exploring Dry Creek Valley (12.8 mi) and Alexander Valley (25.2 mi) tasting rooms or Michelin-star dining around Healdsburg (19.9 mi), and evenings dining on the redwood deck as the light shifts across the hills.



Step upstairs into the main living area, where the charcoal sectional and white armchairs face the smart TV and a sliding glass door pulls the deck into the room. Pour a glass at the granite peninsula while dinner comes together on the stove — three bar stools handle breakfast, and the dining table seats the full group for a long Russian River (17.9 mi) wine night.



Retreat downstairs to find every bedroom on the lower level, plus a separate den with twin daybeds and trundles that opens through glass doors to a screened porch perched among the trees. Sink into the primary suite's en-suite bath with a double vanity and walk-in shower lit by skylights and bench seating, then slide open the door for direct access to the pool.



OUTDOOR LIVING

Slip into the curved saltwater pool and attached spa, both edged in natural stone and shaded by mature trees (pool is not heated). Fire up the gas grill on the redwood deck, gather eight around the outdoor table, or claim the screened porch off the den when the afternoon sun gets bright. Artificial turf and full fencing keep the yard ready for dogs.



SLEEPING ARRANGEMENTS

- Bedroom 1: King bed, en-suite bath, direct pool access

- Bedroom 2: Queen bed

- Bedroom 3: Queen bed

- Den (additional sleeping): Four twin daybeds/trundles, screened porch access



PROPERTY AMENITIES

- Private saltwater pool with attached spa (unheated)

- Gas grill on the redwood deck

- Fully fenced, dog-friendly yard with turf grass (1 dog up to 50 lbs.)

- Air conditioning and in-unit washer/dryer

- Garage parking

- Mountain and valley views



Please note: the home is tri-level with stairs between floors.



Guest Access:

Lower into the curved resort-style pool and its integrated spa, then move dinner out to the covered outdoor dining room under exposed beams. You've got the whole home, dogs welcome, with a private hot tub, an enclosed yard, BBQ, and mountain and valley views from the deck. Punch in the keypad code on arrival, and pull up to three cars into the driveway.



The Neighborhood:

You're tucked into the hills just above Cloverdale, where Sonoma County wine country still feels like a local secret. Downtown is just 2.2 miles away, where you'll find The Beet Restaurant & Wine Shop (1.6 mi) for farm-fresh dinners and Plank Coffee (1.6 mi) for your morning ritual. Stock up on provisions at Dahlia & Sage Community Market (1.6 mi), a beloved local grocer. Wine tasting starts practically at your doorstep — BobDog Wines (1.1 mi) offers intimate tastings, while Pine Mountain Vineyards (2.6 mi) showcases mountain-grown wines. For a fun evening, Wolf House Brewing (1.6 mi) pours craft ales with pub fare. Your dog will love nearby Cloverdale Dog Park (2.0 mi), and the whole family can explore Cloverdale River Park (0.8 mi) for Russian River access. Lake Sonoma's 2,700 acres of hiking, boating and swimming await just 15 minutes west.



Getting Around:

Cloverdale is about 95 minutes from San Francisco via US-101 North — an easy freeway drive to the northern tip of Sonoma wine country. You'll have three parking spaces in the driveway — more than enough for your group. A car is the easiest way to explore the Alexander Valley wineries and Lake Sonoma, both just minutes away. For tasting days, plan a designated driver or book a rideshare ahead — it makes the whole day easier.



Other Things to Note:

• The tri-level layout means stairs between floors — something to consider for guests with mobility needs.

• While the home has efficient air conditioning for warm summer days, many guests find the hillside location stays naturally cool thanks to elevation and tree cover.

• The pool isn't heated, but the attached spa keeps you toasty year-round. Heads-up: the spa jets are currently out of service, so plan on a warm soak rather than a jetted tub.

• That screened porch off the den becomes a favorite morning coffee spot — you might spot deer wandering through the property.

• The smart lock occasionally needs a patient touch; if it doesn't respond immediately, wait those 5 seconds before trying again.

• Your dog will love the enclosed yard, and Cloverdale is remarkably dog-friendly — many downtown restaurants welcome four-legged diners on their patios.

Tilføj datoer for priser

Lignende overnatningssteder

Husregler

Indtjekning efter kl. 16.00
Minimumsalder for lejere: 21
Udtjekning inden kl. 10.00
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Børn

Børn i alderen 0-17 år er tilladt
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Begivenheder

Arrangementer er ikke tilladt
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Kæledyr

Kæledyr er tilladt: Kun hunde under 23 kg hver (maks. ét kæledyr i alt)
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Rygning

Rygning er ikke tilladt

Vigtige oplysninger

Godt at vide

Overnatningsstedets nr.: 5253563vb
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.
Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Fester og events for grupper er strengt forbudt på stedet
Værten har angivet, at der er en kuliltealarm på overnatningsstedet
Værten har angivet, at der er en røgalarm på overnatningsstedet
Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker og førstehjælpskasse
Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig

Om området

Cloverdale

Denne feriebolig befinder sig i bjergene i Cloverdale. Russian River og Cloverdale Plaza reflekterer områdets naturlige skønhed. Områdets andre seværdigheder inkluderer Cloverdale Citrus Fairgrounds og Solar Living Institutcenter. Benyt lejligheden til at udforske områdets udendørsoplevelser som ridning.
Kort
Cloverdale, CA

Hvad ligger i nærheden?

  • Russian River - 2 min. kørsel - 1.1 km
  • River Rock Casino - 28 min. kørsel - 29.1 km
  • Dry Creek Vineyard - 28 min. kørsel - 28.5 km
  • Healdsburg Plaza - 30 min. kørsel - 35.0 km
  • Charles M. Schulz Museum - 50 min. kørsel - 62.0 km

Sådan kommer du rundt

  • Santa Rosa, CA (STS-Sonoma County) - 35 min. kørsel

Restauranter

  • ‪McDonald's - ‬7 min. kørsel
  • ‪Starbucks - ‬7 min. kørsel
  • ‪Zini's Diner - ‬6 min. kørsel
  • ‪Hamburger Ranch - ‬6 min. kørsel
  • ‪Wolf House Brewing - ‬4 min. kørsel

Ofte stillede spørgsmål

Har Cloverdale Dog-Friendly Pool Retreat near Wineries en pool?

Ja, dette overnatningssted har en pool.

Hvad koster det at overnatte hos Cloverdale Dog-Friendly Pool Retreat near Wineries?

Priserne for 1 nat for 2 voksne hos Cloverdale Dog-Friendly Pool Retreat near Wineries den 2. feb. 2027 starter fra 7.507 kr., inkl. skatter og gebyrer, fra og med den 1. okt. 2026. Denne pris er baseret på den laveste pris pr. nat fundet inden for de seneste 24 timer for ophold i de næste 30 dage. Priser kan til enhver tid ændres. Vælg dine datoer for mere præcise priser.

Er Cloverdale Dog-Friendly Pool Retreat near Wineries et kæledyrsvenligt overnatningssted?

Ja, dette overnatningssted tillader hunde (maks. 1 i alt) med en maksimumvægt på 23 kg pr. kæledyr.

Hvor meget koster parkering hos Cloverdale Dog-Friendly Pool Retreat near Wineries?

Der er mulighed for parkering på overnatningsstedet.

Hvornår er indtjekning på Cloverdale Dog-Friendly Pool Retreat near Wineries?

Indtjekning starter kl. 16.00.

Hvornår er udtjekning på Cloverdale Dog-Friendly Pool Retreat near Wineries?

Udtjekning er kl. 10.00.

Hvor ligger Cloverdale Dog-Friendly Pool Retreat near Wineries?

Feriested ligger i bjergene, kun 1,8 km fra Russian River og ca. 5 km fra Cloverdale Plaza og Cloverdale City Hall. Derudover ligger Cloverdale Citrus Fairgrounds og Cloverdale Historical Society ca. 5 km derfra.

Anmeldelser

9,0

Fantastisk

Anmeldelser vises i kronologisk rækkefølge og har gennemgået en modificerings- og verificeringsproces, medmindre andet er angivet.
Få mere at videÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 17 af i alt 26 anmeldelser
Bedømmelse på 8 − Udmærket. 6 af i alt 26 anmeldelser
Bedømmelse på 6 − Okay. 1 af i alt 26 anmeldelser
Bedømmelse på 4 − Dårligt. 1 af i alt 26 anmeldelser
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 26 anmeldelser

9,2/10

Rengøring

10/10

Indtjekning

8,4/10

Kommunikation

9,8/10

Området

9,4/10

Annoncens rigtighed

Anmeldelser

Verificeret anmeldelse

10/10 Fremragende

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
What a great find! Perfect for our quick end of summer getaway. Close to Russian River which was a must! Cloverdale River park is great!The pool was the perfect temp for the hot days and the house was comfy and chill for our fam of 4. The view of the valley and sunsets were awesome! Kitchen was stocked with everything we needed and they even had dog bowls for us ( clutch cause I forgot ours!)While the house and pool needs a bit of tlc, we thoroughly enjoyed our stay. Shout out to Zinis diner with the best fried artichoke s we’ve ever had! We would definitely stay here again and again.
Overnattede 3 nætter i august 2026
Svar fra VrboOwner den 21. aug. 2026
Thank you, Kiva! We're thrilled you enjoyed your summer getaway and appreciated the comforts of our home. Your feedback means a lot, and we’re committed to continuous improvement. We look forward to welcoming you and your family back soon!
Verificeret anmeldelse

10/10 Fremragende

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Great stay!
Overnattede 2 nætter i oktober 2025
Verificeret anmeldelse

8/10 Godt

Synes godt om: Rengøring, indtjekning, beliggenhed
This property is in a beautiful location
Overnattede 3 nætter i november 2025
Verificeret anmeldelse

10/10 Fremragende

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
The house was very secluded; offering a very relaxing getaway. Great views and amazing pool/hot tub.
Overnattede 3 nætter i august 2025
Verificeret anmeldelse

10/10 Fremragende

Synes godt om: Rengøring, indtjekning, beliggenhed, annoncens rigtighed
Wonderful wine country get away for three couples. Well appointed, clean older home with a wonderful view clean spa and pool. Recommend as a great Alexander Valley place to stay for exploring world class wineries.
Overnattede 3 nætter i september 2025
Verificeret anmeldelse

10/10 Fremragende

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Quiet secluded and great space with jacuzzi and pool

Close to town and restaurants
Overnattede 3 nætter i januar 2023
Verificeret anmeldelse

10/10 Fremragende

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Great writing retreat

This property was perfect for our writing retreat! It was spacious and comfortable, and set in a beautiful location. Would absolutely stay again!
Overnattede 3 nætter i maj 2024
Verificeret anmeldelse

8/10 Godt

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Quiet, lovely location

Nice, clean house, great views
Overnattede 3 nætter i oktober 2024
Fra en partnerside

10/10 Fremragende

Great Weekend Getaway!

this place was really lovely for our family to stay at. it was well equipped and very clean. we really enjoyed the pool and the views. definitely recommend for a comfy stay!
Fra en partnerside

8/10 Godt

Cloverdale

The views were great and the house has all the amenities you need. The hot tub was very relaxing.
Overnattede 5 nætter i juli 2024
Fra en partnerside

10/10 Fremragende

Great house

House was very nice- roomy and clean. We only had a short trip so didn’t get to enjoy the outdoor spaces but they look great.
Overnattede 2 nætter i oktober 2022
Fra en partnerside

10/10 Fremragende

We love the Nest in Cloverdale! Perfect weekend

Love the attention to detail, clean, beautifully furnished, and fully stocked kitchen with drawer's contents clearly labeled. Love the Great views and natural light.
Fra en partnerside

10/10 Fremragende

Relaxing and Peaceful

We loved the large dining table and quality of dishes glasses and flatware. The bedrooms were clean comfortable and quiet, what a great few nights sleep. We will definitely recommend “the nest” to our friends
Fra en partnerside

10/10 Fremragende

Relaxing Retreat

We came up for a long weekend getaway with two other couples and all brought our babies - the house was ready upon arrival, had all the amenities provided, kitchen well stocked to cook our meals, plenty of towels. Most of our time was spent playing games in the dining area, watching tv/movies on the big screen, and enjoying the hot tub. Highly recommend and looking forward to returning!
Fra en partnerside

10/10 Fremragende

Please review the feedback option listed on this page

The house, it's location, peacefulness, overall ambiance
Overnattede 6 nætter i september 2024
Verificeret anmeldelse

10/10 Fremragende

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

The nest

Great
Overnattede 3 nætter i maj 2024
Verificeret anmeldelse

8/10 Godt

Synes godt om: Indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Great wine country views and backyard/pool!

This place is awesome, we spent most of the time at the pool or on the top deck overlooking the valley. Short trip into town for supplies if needed. Very secluded, lots of privacy. The mattresses were super nice, Tempurpedic too. Kitchen was locked with everyhing needed to cook. Lots of mosquitoes in June, but would definitely go back again!
Overnattede 4 nætter i juni 2024
Svar fra VrboOwner den 8. jul. 2024
Thank you, Matthew, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the mosquito issues you have encountered during your stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
Fra en partnerside

10/10 Fremragende

Private and Well-Equipped Home

A beautiful property hidden in the hills above Alexander Valley. We appreciated the excess of kitchen, bathroom and linen amenities. All the beds were soft and comfortable. We enjoyed meals overlooking the vineyards and games in the pool. Our dog had an especially good time running around the fenced backyard. I hope to stay there again and get more use out of the spa and basketball hoop!
Verificeret anmeldelse

2/10 Bundkarakter

Synes godt om: Indtjekning, beliggenhed, annoncens rigtighed
Synes ikke om: Kommunikation

Beautiful property with management issues

Wonderful location and home, but we had no running water for over half of the weekend and it wasn’t addressed by anyone.
Overnattede 2 nætter i september 2023
Svar fra VrboOwner den 25. sep. 2023
Hi, Erin, thank you for your feedback. We are disappointed to read that your recent experience was not satisfactory, and we appreciate you bringing this to our attention. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
Fra en partnerside

8/10 Godt

Fabulous family vacation spot

Despite a couple irritations this place was amazing! The pictures don't do it justice. There was plenty of room for 8 of us and we probably could have fit several more people if it was needed. The outside areas are just fantastic. Yes the pool is cold but on a 102 day it was great. The spa was our favorite place. If they could heat the pool it would make things perfect. If the temperature outside dropped below 95 I don't think we would have enjoyed it as much. The location was perfect for wine tasting and only 1 hour from beaches. Local stores had everything we needed. If the price didn't jump so high from what we booked this trip for, we definitely would have made another trip there this year.
Overnattede 4 nætter i juni 2024
Svar fra VrboOwner den 29. jun. 2024
Thank you for your review, Sarah! We appreciate you taking the time to share this feedback with us. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24-hour Guest Service line to alert us to issues with cleanliness while in the home so that we can promptly rectify the situation. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon!
Fra en partnerside

8/10 Godt

Nice house in private location

The house is clean and the main living area and kitchen have been updated nicely. The bathrooms are somewhat dated but clean and functional. The bedrooms are nice and the beds and pillows are great. The backyard is really well done. We didn’t use the pool because it wasn’t heated and unfortunately the jacuzzi was broken. This is the only reason I didn’t give it five stars. We weren’t notified until the day we were checking in that the jacuzzi wouldn’t be available, and this was the primary reason we chose this house. But overall we really liked it and and would stay there again.
Svar fra VrboOwner den 21. jun. 2023
Justin, thank you for sharing your experience with us, we're so pleased that you enjoyed our home and found it clean and nicely updated. It's great to know you'd stay here again-- we'd love to have you! That said we apologize that the jacuzzi was not available for your use during your visit. It is always our goal for guests to be able to use all the amenities our home offers and we're sorry this wasn't the case for you. We're glad to report that it is working properly now and we hope the compensation you received helped alleviate some of your disappointment. We enjoyed having you as our guest and we look forward to hosting you again.
Verificeret anmeldelse

4/10 Ringe

Synes godt om: Rengøring, indtjekning, beliggenhed
Synes ikke om: Annoncens rigtighed

Lovely stay but mislead about jacuzzi!

The house is lovey! When we arrived they had not warmed the home it was quite cold inside. The jacuzzi never worked even after we called and Jake came out and assured us he was familiar with the issue! The water remained frigid and the jacuzzi was unusable. Jake was a very nice guy but still no jacuzzi. There were also spider webs in some cabinets and windows.
Overnattede 2 nætter i februar 2024
Verificeret anmeldelse

10/10 Fremragende

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Beautiful location - great outdoor space!

We absolutely loved the outdoor space. Pool was great, did not feel that he needed additional heating that other guests complained of. I believe we hit it at the right time of year. Great shaded area for guests to sit and hang out. House had all the accommodations/amenities for hosting small gathering. Very comfortable stay and glad to have the AC during summer as it gets quite hot in Cloverdale. Beds were very comfortable. Main floor had a bit of wet dog smell, but overall very clean. Since they are pet friendly, kind of expected. Driveway leading up to house is single lane road, which splits off to another home. Wouldn't want to have to backup due to car coming, because there is no room to pull over. Reached out to Customer Service over one question, and they were quick to respond. Overall great experience! Would definitely stay here again.
Overnattede 3 nætter i august 2024
Svar fra VrboOwner den 30. aug. 2024
Hi Christine, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback as a means to continually improve our homes for future guests. We hope to host you for another truly carefree and great vacation in the future!
Verificeret anmeldelse

10/10 Fremragende

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

MOST AMAZING TRIP EVER

THE photos are 100% accurate! Most BEAUTIFUL home and pool ever! SO clean, SO perfect, i felt like i was staying in a mansion w/ a gorgeous pool and hot tub !!! I can not say ENOUGH about the level of guest service - i had questions about how to operate things -- i texted the # i was given and they answered every Q and also texted to f/u later! They CARE SO MUCH about your satisfaction!! I must have been 1 of 100 clients they were dealing w/ but my family felt like we were the ONLY one bc of how much they cared - my quetsions NEVER annoyed them, they were happy to help me understand how to enjoy everything in the home ! Pool, hot tub, most comfortable GIANT couch to lounge around on at the end of our day, gigantic wide screen TV with all kinds of apps to watch movies and youtube videos, giant dining room table for dinner, and board games, mattresses and pillows were PERFECT. 3 floors!! EVERY room looked like "the master bedroom" .. and the master bathroom was ridiculous, you could fit 5 people in there! everything was so clean, i didn't want to leave and i will be back. it was 25 min from "Kordi Creek" (a GREAT safe and secluded lake to swim in all day - so hot, the next 3 days we stayed at the pool and LOVED it - toys for the pools even !) GREAT restaurants 12 min away: Papa Johns Pizza, Hamburger ranch, but this house's KITCHEN WAS HUGE i LOVED cooking in it !!! it had everything i needed (and MORE)
Overnattede 3 nætter i juli 2024
Verificeret anmeldelse

6/10 Okay

Synes godt om: Rengøring, indtjekning, beliggenhed, annoncens rigtighed

Nice property - poor communication

I am writing to you to express my disappointment with the rental property that my friends and I recently rented from Vacasa. We had high expectations for our stay, but unfortunately, we encountered several issues during our time there that made our experience far less than satisfactory. The primary issue we faced was that the WiFi never worked, thereof also making the hot tub defunct. Despite our best efforts to get them working we were unable to do so. We spent much time and effort calling for assistance with these issues, were told that the “local team” was on the way…and that never happened. This had a significant impact on our enjoyment of the property. The WiFi was essential for us to stay connected to work and family, as well as to enjoy any video entertainment — none of which we could do. Further, the hot tub was a major reason why we chose the property in the first place. We understand that technical issues can happen, but we the lack of response and false information from your company in addressing the issues was unacceptable. We reported the issues immediately, but no action was taken to rectify them, and we were left to deal with the problems ourselves and a house that didn’t have the the amenities As a result, we are requesting a full refund for the rental property. We believe that we did not receive the full value of our money due to the defective amenities, and we feel that it is only fair that we are compensated accordingly. Please let us know how we can proceed with this matter. We would appreciate a prompt response so that we can resolve this issue as soon as possible. Thank you for your attention to this matter.
Overnattede 2 nætter i marts 2023
Svar fra VrboOwner den 21. jun. 2023
Thank you for taking the time to share your experience, Anne. We sincerely apologize for the issue you encountered with the amenities that prevented you from fully enjoying your stay. We are very sorry for not being able to use some appliances. It is always our goal for our guests to be able to use everything the home has to offer. We appreciate you notifying us promptly of this so that we can take the appropriate steps toward a resolution. Our local manager has been made aware of this issue and will repair it as needed. We hope that the compensation provided shows our willingness to make things right. We hope to have an opportunity to better serve you in the future.

Om værten

Vært: Casago

Værtens profilbillede

Sprog:

engelsk
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