Wonderful lake-view home with game room & firepit

Thank you for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We'll continue to work closely with both our local staff and the homeowner to make improvements to this home, and we look forward to welcoming you back for another wonderful getaway in the future.

Mary, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. While the kitchen is stocked with all the cookware and utensils needed to prepare meals, food and other pantry items like coffee and tea are not typically stocked in the home. We encourage guests to plan if they anticipate needing additional items during their stay. We hope to have another chance to impress you in the future!

Thank you for your review, Troy! We are so pleased to hear the property was perfect for your family! However, we are sorry you were unable to use the dartboard. Your feedback regarding the darts has been shared with our local manager to make them aware. We appreciate you bringing this to our attention, and we hope to see you again very soon!

Laura, thank you for the review of your stay at High View Retreat. We sincerely apologize for any disconnect in the care you received when communicating with our team and appreciate you bringing this to our attention. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience. We appreciate you letting us know the kitchen needs to be inventoried to make sure everything that is needed to prepare meals is there. Thank you for being our guests. We hope you will return soon.

Hi Angelica, thank you for taking the time to share your valuable feedback, we are glad to hear you enjoyed the location of our home. We are disappointed to read that your recent experience with the dishwasher was not satisfactory. Please know that this is not commonplace, and we thank you for calling for local staff to promptly resolve these issues. We take guest feedback seriously about the maintenance issues and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon.

Thank you for sharing your experience with us, we’re pleased you enjoyed our home’s layout and its location served you well! That said, we apologize for any areas you found needing some TLC. Our local manager noted that there has been a lot of rain lately which has caused the grass to grow faster than normal and we appreciate your feedback. They inspected the cabinets and found them to be in good repair and the dart game is being replaced. Extra pool tips are on the pool cue holder next to the pool table. We enjoyed having you as our guest and we hope to host you again.

Hello, Jen! Thank you for your review. We are happy to hear that you had an enjoyable visit! We make every effort to prepare guests for what to expect in their rental home, and include information about the starter amounts of products to anticipate in our check-in email so guests can plan accordingly. We appreciate your feedback and welcome the opportunity to better improve our homes for future guests. We hope to have another chance to impress you in the future!

Thank you for sharing your feedback! We’re glad you enjoyed your stay and appreciate your notes on ways we can improve. We hope to host you again for an even better experience.