Hyggelig Ferielejlighed med Have, 3 Soveværelser, 2 Badeværelser & STUBAI Card

Thank you for your detailed feedback. We're sorry to hear your stay didn't meet your expectations, and we'd like to address your points directly. Since you booked for two guests, a correspondingly reduced rate was applied — the booking was set up for that occupancy, which is why not all rooms in the apartment were included. We clearly state this for larger groups, and guests are always welcome to add rooms to their booking if needed. The locked door at the end of the hall leads to our heating/utility room, which is not part of the rental and stays locked for safety reasons. To be clear, no one was looking through the keyhole — we can't account for that claim, but we take it seriously. We're sorry about the delay in sending the address and will be improving our check-in communication going forward. Regarding the tourist tax: this is standard practice and, per local regulations, is payable by the guest — as was communicated to you. We're sorry we couldn't meet your expectations on this occasion and wish you all the best for future stays.