Family Retreat for 14 in Reunion Resort with Pool

Thank you for your feedback. We would like to clarify a few points mentioned in your review for future guests. The notices in the bathrooms regarding toilet paper are part of our house rules and are intended to help prevent serious plumbing issues. Trash cans are conveniently provided in every bathroom for this purpose. Unfortunately, improper disposal of excessive amounts of toilet paper can cause significant clogs and damage to the plumbing system. Regarding the air conditioning, the thermostat was available for you to adjust the temperature during your stay, and the system was operational. Regarding the jacuzzi, please note that pool and spa heating is an optional service available for an additional fee, as clearly disclosed in the property listing. Since pool heating was not requested or purchased for your reservation, the spa was not activated or heated. Finally, while we provide a coffee machine for our guests' convenience, coffee filters are not among the complimentary supplies provided at the property. We send guests information before check-in outlining the amenities and supplies available so they can plan accordingly. We always encourage guests to carefully review the listing details, house rules, and pre-arrival information. We are committed to providing a comfortable experience and are always available to assist guests with questions during their stay.