Host was very nice, we had an issue the first day with the upstairs unit having the water running all day/night and when I contacted host at first they said it was normal (which is strange). Then I mentioned it again the next day and they had someone come out to find out there was a plumbing issue upstairs. I do wish I would have been listened to the first time, since it was super annoying. But glad they fixed it the next day. The place is very nice, many amenities and close to shopping and dining. There was a cold snap when we were there and the pool is a bit far of a walk for us to want to freeze coming back from, so that was a bummer, but it felt warm to the touch and wish the weather would have cooperated. The courtyard is very cute, with fountains and a koi pond. It was kind of loud in the vicinity as there may be a school next door, lots of outdoor basketball being played and they are noisy. Just something to keep in mind, it is a city though.