Nancy is incredibly unprofessional and dismissive. Our whole vacation was a nightmare. We even left a day early! We had 2 major issues. The tick problem in the yard is out of control. To find over 12 ticks on our dogs and numerous on ourselves is outrageous. We paid $500 extra for our dogs and only let them out 3x a day for a few mins at a time. We never would’ve brought them if we knew the ticks were so bad. Maybe it wouldn’t have been as bad if the lawn was mowed, manicured, and sprayed prior to our arrival. The grass was above our ankles - we had to ask them to get someone there to mow the lawn.
We also had no AC for THREE days! To pay for a home with AC and then not have it for 3 days is unacceptable. Mind you I’m 8months pregnant and have a toddler. Nancy’s resolutions were to open the windows/doors, go in the pool, go to the beach, or go to a restaurant to “cool down”. Those suggestions are comical! It was 81 degrees in the house. Nancy kept saying an AC tech was going to come and they were not coming. We cancelled our plans for 2 evenings in a row and 1 whole day since she said they were coming multiple times. On evening #2 without AC, we moved our dinner plans since Nancy claimed they would be there between 4pm - 5pm. When they didn’t show, I proposed vacating early and a refund for the rest of our stay. Nancy did not even TRY to come to a resolution. She said she would send “a fan” (which we never received) and then hung up on me.
Nancy was extremely difficult to communicate with, speaking over me and not letting me get a word in. When I had to talk louder in order to speak, she accused me of “attacking” her. She defamed my husband’s character calling him miserable because he has a pregnant wife and a toddler. Absolutely horrible. She refused to give us any sort of refund because it was her “high season” and she “cannot afford” to lose money. The issues we faced with no AC and the tick infestation should’ve fallen on HER as the property owner, not us the guests.
The house is not maintained and is VERY lived in. The pics make it look 50x nicer. Sliding doors to the pool are janky and not working properly, the master bath is in serious need of an update, and the house is extremely cluttered with the owner’s belongings shoved in every nook and cranny.
Nancy will respond to this review to make it seem like we are at fault. This is her M.O., look at other negative reviews she has received. She’s willing to take no responsibility!
